Artist Hospitality

PTG LIVE EVENTS LLC•Milwaukee, WI

13d•Onsite

About The Position

At Pabst Theater Group, we believe every unforgettable performance begins long before the lights go down. Our Artist Hospitality team plays a vital role in creating an exceptional backstage experience, ensuring every artist, crew member, and touring professional feels welcomed, supported, and cared for from arrival to encore. We're looking for a personable, detail-oriented, and proactive Artist Hospitality Coordinator who thrives in a fast-paced live entertainment environment. If you're passionate about music, hospitality, and creating memorable experiences behind the scenes, this is your opportunity to be part of the team that helps bring world-class performances to Milwaukee's most iconic venues. Every show is different, every artist has unique needs, and every interaction matters. If you take pride in anticipating needs, building genuine connections, and delivering exceptional service with professionalism and warmth, we'd love to meet you. PRIMARY PURPOSE: Staff Artist Hospitality members are responsible for ensuring artists and their touring parties have a positive and comfortable experience during their time at PTG venues. This role involves managing all aspects of backstage hospitality, including catering, dressing room setup, and coordinating with venue staff to meet the specific needs outlined in the artist’s ‘rider.’

Requirements

High School Diploma, or GED.
Must be 21 years of age or older.
1 year of customer service experience.
Strong interpersonal skills.
Ability to work with a wide range of people from diverse backgrounds.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Excellent verbal and written communication skills.
Ability to work well with others.
Outgoing personality and professionalism with customers.
Organizational skills with attention to detail.
Community-minded.
Proficiency with Gmail.
Strong work ethic.
Ability to work autonomously.
Strong analytical-thinking skills.
Able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.
Able to use close vision, distance vision, depth perception, color determination, and adjustment of focus.
Regularly required to sit, stand, walk, talk, and hear.
Occasionally required to bend, twist, climb, kneel and balance.
Occasionally required to use hands to grasp, reach and operate objects.
Must comply with any safety or PPE requirements.

Nice To Haves

Knowledge and interest in popular culture and live entertainment.

Responsibilities

Sets up, breaks down, and attends to catering service(s).
Sets up and prepares dressing rooms according to the rider and instructions of the DOS manager.
Cleans and breaks down dressing rooms at the end of show.
Launders, folds, and puts away bath towels, stage towels and kitchen towels.
Washes dishes that were used and cleared from the dressing rooms, or dishes used to prep items for the dressing rooms.
Operates elevator by safely transporting passengers between floors in the building.
Sets up and tears down furniture and supply arrangement of dining room, dressing rooms, and prep areas.
Cleans and sanitizes as needed throughout a shift.
Selects and plays appropriate music for tour’s backstage listening pleasure.
Ensures refreshments are replenished throughout the day for barista, production and touring crew.
Reviews menus with the culinary team so can understand and communicate the menu clearly to local and touring personnel
Prepares basic food platters per rider requirements and requests as needed.
Adheres to all safety standards.
Performs other duties as assigned.