Artificial Intelligence (AI) Enablement Analyst II

The Hillman Group, Inc.•Forest Park, OH

About The Position

The Artificial Intelligence (AI) Enablement Analyst II facilitates enterprise AI adoption through operational support, business engagement, training development, and requirements gathering activities. The Artificial Intelligence (AI) Enablement Analyst II manages routine AI enablement processes while serving as a trusted resource for employees and stakeholders. Artificial Intelligence (AI) Enablement Analyst II contributes to successful AI implementation and adoption initiatives across the organization.

Requirements

Bachelor’s degree in Business, Information Systems, Communications, Technology, or a related field required. Equivalent experience may be considered in lieu of degree.
Minimum 3 years of experience in business analysis, technology adoption, training, support operations, or program coordination required.
Experience gathering and documenting business requirements for technology, process improvement, or operational initiatives required.
Exposure to productivity tools and emerging AI technologies in an academic, professional, or personal setting required.
Knowledge of AI-enabled productivity solutions and business applications required to support enterprise adoption.
Ability to gather, analyze, and document business requirements in a structured and actionable format.
Skill in facilitating training sessions and communicating complex concepts in a user-friendly manner.
Ability to manage multiple concurrent projects, requests, and stakeholder expectations.
Knowledge of software governance, access management, and license administration practices.
Ability to analyze adoption data and identify opportunities to improve utilization and effectiveness.
Ability to build collaborative relationships across business and technical functions to achieve implementation objectives.

Nice To Haves

Experience supporting enterprise software rollouts, change management, or digital transformation initiatives preferred.
Working knowledge of Microsoft Copilot, Claude, Power Platform, or similar AI technologies preferred.
Experience developing reporting, dashboards, or metrics used to measure technology adoption preferred.

Responsibilities

Manage intake, triage, and fulfillment of AI access and licensing requests.
Conduct license utilization reviews and identify optimization opportunities.
Design and deliver AI onboarding and adoption training programs.
Support employees in the effective use of Microsoft Copilot, Claude, and other approved AI technologies.
Gather and document business requirements for AI initiatives and enhancement requests.
Conduct stakeholder interviews and process reviews to identify business opportunities.
Maintain AI governance documentation, workflows, and operational processes.
Generate adoption reports and dashboards for business leaders.
Identify trends in support requests and recommend improvements.
Coordinate with IT, Security, and functional teams on AI-related activities.
Support pilot programs, user testing, and change management efforts.
Assist with implementation of new AI capabilities and organizational rollouts.
Other duties as assigned.