Art Specialist

Framebridge•Holyoke, MA

19d•$75,000 - $80,000•Onsite

About The Position

Who We Are At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. The Role We're seeking an Art Expert who is a true craftsperson and a technical leader who is responsible for ensuring our team operates with the highest integrity and highest artistry when completing a customer’s order. They are responsible for instilling best in class art safety procedures and role modeling the care and attention required to deliver the highest quality product. The Art Expert works to drive customer satisfaction, talent development, and knowledge growth across our Art Technician and production teams. They will help coach the team on each element of our production process and be an expert themselves in art receiving, mounting, assembly, art care and repair techniques. This role has supervisory responsibilities and is a leader on the floor, instilling reverence for art and motivating, developing, and coaching a team towards success. This position has direct people responsibility. This role is critical in helping our customers entrust us with their most valued pieces and give them confidence that Framebridge is an expert in art care.

Requirements

Strong customer focus and understanding of customer needs
Deep appreciation and respect for the pricelessness of what we frame and what it means to customers
Experience leading, managing and coaching teams to achieve business goals and high quality products.
Meticulous attention to detail, with an acute eye and steady hands
Interpersonal savviness who uses diplomacy, tact, and builds rapports across different functions
Understands different art mediums and can discern what is needed to successfully frame or repair accordingly
Versatility and ability to navigate ambiguity, fast-paced environment
Natural ability to lead via influence

Nice To Haves

Association with Professional Picture Framers Associates
Experience working in a custom-product business
Knowledge of different materials, adhesives, and other tools and inputs that make for beautifully framed custom art
Degree in the arts

Responsibilities

Oversee the production team in proper techniques to ensure art and people safety, high quality and customer happiness
Serve as in the in-house expert on complex and high value art as well as the in-house expert on best in class techniques
Responsible for managing a team and leading them to success via servant leadership, people-first management skills, and a player-coach mentality.
Drives team and individual metrics by communicating job expectations and performance goals; planning, monitoring, and appraising business and individual results (KPIs and behavioral); coaching, counseling, and managing employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Completes production plan by scheduling and assigning team members based on business and talent needs; establishing priorities; monitoring progress; resolving problems
Maintains quality service by establishing and enforcing organization and customer standards.
Responsible for role modeling art care and rolling out processes that embed art appreciation throughout the factory
Work cross functionally with internal teams on process improvements, areas for growth, and product innovation
Serve as the subject matter expert on how to mount, frame, assemble, repair art for existing and new products
Participate in any employee certification programs and provide input and direction for training materials, methods and media
Provide recommendations on where teams can improve or optimize when it comes to quality, best in class process, and upskilling to the Operations Leadership team
Maintain a consistent presence on the manufacturing floor to observe techniques
Resolves team members’ problems by analyzing data; investigating issues; identifying solutions; recommending action.
Fulfill work orders that require higher level expertise and attention