ARS Case management Coordinator

LITTLE CITY FOUNDATION

4d

About The Position

PURPOSE: This position is responsible for providing leadership, direction and training to the case management team and health and community specialists for adult residential services programs, ensuring appropriate assignment of caseloads (e.g. matching staff strengths to consumer needs), overseeing the implementation strategy for person-centered planning, and for ensuring successful collaboration with the health and wellness, clinical and behavioral, day program case management, and independent service coordination team(s). ESSENTIAL DUTIES AND RESPONSIBILITIES: The list of essential duties and responsibilities, as outlined herein, is intended to be representative of the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. Organize provision of services by coordinating the communication process with the interdisciplinary team, the development of monthly review of goals and objectives, selection and design of data collection/reports, the proper use of resource materials and equipment, and training of key individuals responsible for plan development and implementation. Coordinate raw data collection for statistical reporting as required to document character of caseloads and caseload analysis as needed for program outcomes. Directly responsible for collaborating with all centralized support team leadership/directors, independent service coordination agencies, and outside referral sources to ensure safe, functional, and therapeutic integration of programming based on best practices in the field. Collaborates with the health and wellness team/administrative assistant to ensure that all resident’s appointments are maintained and attended & ensures all residents have necessary adaptive equipment and assessments required to meet these needs. Collaborates with the clinical/behavioral team to ensure successful delivery of interventions and ensures all residents have necessary augmentative and/or adaptive equipment/tools, and assessments required to meet these needs as outlined in all service delivery plans. Maintains oversight of department tracking systems to ensure above coordination & service delivery, including but not limited to (parent/guardian contact information, ISC/ISSA assignment/contact information, scheduling/completion of all required annual & follow-up medical appointments, annual and subsequent IDT/PCP meetings). Establish and maintain relationships with funding and referral sources, and other providers in order to expand and enhance supports to individuals served. Serve as a resource to staff regarding processes related to the case management function (e.g. referral, assessment, progress review, behavioral strategies). Stays abreast of best and evidence-based practices for adults with ID/DD in the provision of skill acquisition, physical, behavioral and mental health. Oversee core/therapeutic services that may include health and wellness, creativity, communication, quality relationships, and community inclusion. Directly accountable for ensuring the delivery and/or coordination of all case management services are in compliance and accordance with policies and procedures promulgated through agencies responsible for surveillance and regulatory oversight of Little City’s residential services including: BALC, DPH, DHS Rules 115 and 116, HCBS, CARF, HUD, and any other entity to which the adult residential programs maintain accountability. Oversee the coordination of incident report documentation as it relates to policy, DHS regulations and CARF requirements including review of reports, maintaining a database and coordinating data collection for statistical outcomes. Perform regular audit reviews for reporting compliance ensuring accurate documentation and filing of information in case records. Serves as department liaison for coordinating audits from regulating agencies with the assistance of the Associate Vice President of ARS. Oversee the collection of accurate information which may include: all rate sheets, ICAPs, 1010 forms, 60D & 67D packets, nightly absences, billing, program outcomes, and grant information as requested. Directly responsible for maintaining collaboration between the finance department and oversight of financial information required for reimbursement of services. Maintain confidentiality of all billing, program demographic and personal information per HIPAA and the Confidentiality Act. Act as a liaison between the agency and family members, stakeholders, professional connections and community resources. Communicate regularly, contingent upon individuals’ consent, with family/guardian/designees to relate progress, achievements, concerns or unusual incidents. Effectively communicate up and down all issues, needs and problems concerning the program to the direct supervisor, administrator and assigned staff. Advocate for individuals served and bring to light any barriers to independence. Assist in goal/objective defining with family, staff, and other applicable outside agency personnel. Maintain reduced caseload as needed, serving as case manager for designated individuals and act as interim case manager when supervisees are on approved time off. Directly responsible for the training, on-boarding, and ongoing evaluation of all case managers regarding duties, best practices, policies and procedures. Directly responsible for the training, on-boarding, and ongoing evaluation of all adult residential health and community specialists regarding duties, best practices, policies and procedures. Directly responsible for oversight of admission process and ongoing training and evaluation of the intake process Provides recommendation for admission, discharge and/or transfers as part of the Admissions Committee. Assists the director and Associate Vice President of ARS in aligning program vision and mission with best/evidence-based practices for population(s) served. Assist in the monitoring of recommended staff to client ratios including suggestions regarding additional support. Oversees case managers on-call and provides 24/7 emergency coverage as needed. Manage the intake and admissions process for ARS programs including, but not limited to, fielding phone calls, providing information and resources, answering program questions, providing tours to prospective families, assessing client needs, conducting intake meetings, coordinating intake staffing’s with program staff, as appropriate, and helping to place qualified persons into Little City services or programs The primary goal is to fill vacancies with appropriately matched participants Coordinates, assists with and actively participates in department meetings and other meetings as required by supervisors. Coordinates, assists with and actively oversees the professional development of supervisees. Serves on various agency committees as desired or assigned. Successfully completes Little City required training, re-training, and any additional training as required by Little City policies and practices, or as assigned by his or her immediate supervisor. Actively participates in any professional development opportunities, as appropriate. Maintains annual American Heart Association certification in First Aid and CPR. Perform any other reasonable duties as assigned.

Requirements

• A Bachelor’s Degree in human services field, required. Master’s Degree is preferred.
• Must have at least five years of experience providing support to individuals with intellectual and/or developmental disabilities and at least two years of experience with supervisory responsibilities.
• Must meet qualifications to serve as a Qualified Intellectual and Disabilities Professional and maintain annual certification through ongoing training and professional development.
• Knowledge of and experience in program and person-centered planning congruent with best practices serving individuals with ID/DD, comorbid mental health diagnoses, autism, dementia, and complex medical needs preferred.
• Knowledge of and experience in working with regulatory agencies and funding sources, including DHS and CARF standards desired.
• Must be able to demonstrate the ability to manage multiple priorities.
• Effective communication skills, both written and oral.
• Proficient in the use of computers, software applications, and working knowledge of Microsoft Office.
• Valid Illinois driver’s license with good driving record.
• Must be able to meet requirements for LCF Active Drivers List and to transport individuals as needed.
• Must have the ability to perform CPR and CPI.

Nice To Haves

• Knowledge of and experience in program and person-centered planning congruent with best practices serving individuals with ID/DD, comorbid mental health diagnoses, autism, dementia, and complex medical needs preferred.
• Knowledge of and experience in working with regulatory agencies and funding sources, including DHS and CARF standards desired.

Responsibilities

• Organize provision of services by coordinating the communication process with the interdisciplinary team, the development of monthly review of goals and objectives, selection and design of data collection/reports, the proper use of resource materials and equipment, and training of key individuals responsible for plan development and implementation.
• Coordinate raw data collection for statistical reporting as required to document character of caseloads and caseload analysis as needed for program outcomes.
• Directly responsible for collaborating with all centralized support team leadership/directors, independent service coordination agencies, and outside referral sources to ensure safe, functional, and therapeutic integration of programming based on best practices in the field.
• Collaborates with the health and wellness team/administrative assistant to ensure that all resident’s appointments are maintained and attended & ensures all residents have necessary adaptive equipment and assessments required to meet these needs.
• Collaborates with the clinical/behavioral team to ensure successful delivery of interventions and ensures all residents have necessary augmentative and/or adaptive equipment/tools, and assessments required to meet these needs as outlined in all service delivery plans.
• Maintains oversight of department tracking systems to ensure above coordination & service delivery, including but not limited to (parent/guardian contact information, ISC/ISSA assignment/contact information, scheduling/completion of all required annual & follow-up medical appointments, annual and subsequent IDT/PCP meetings).
• Establish and maintain relationships with funding and referral sources, and other providers in order to expand and enhance supports to individuals served.
• Serve as a resource to staff regarding processes related to the case management function (e.g. referral, assessment, progress review, behavioral strategies).
• Stays abreast of best and evidence-based practices for adults with ID/DD in the provision of skill acquisition, physical, behavioral and mental health.
• Oversee core/therapeutic services that may include health and wellness, creativity, communication, quality relationships, and community inclusion.
• Directly accountable for ensuring the delivery and/or coordination of all case management services are in compliance and accordance with policies and procedures promulgated through agencies responsible for surveillance and regulatory oversight of Little City’s residential services including: BALC, DPH, DHS Rules 115 and 116, HCBS, CARF, HUD, and any other entity to which the adult residential programs maintain accountability.
• Oversee the coordination of incident report documentation as it relates to policy, DHS regulations and CARF requirements including review of reports, maintaining a database and coordinating data collection for statistical outcomes.
• Perform regular audit reviews for reporting compliance ensuring accurate documentation and filing of information in case records.
• Serves as department liaison for coordinating audits from regulating agencies with the assistance of the Associate Vice President of ARS.
• Oversee the collection of accurate information which may include: all rate sheets, ICAPs, 1010 forms, 60D & 67D packets, nightly absences, billing, program outcomes, and grant information as requested.
• Directly responsible for maintaining collaboration between the finance department and oversight of financial information required for reimbursement of services.
• Maintain confidentiality of all billing, program demographic and personal information per HIPAA and the Confidentiality Act.
• Act as a liaison between the agency and family members, stakeholders, professional connections and community resources.
• Communicate regularly, contingent upon individuals’ consent, with family/guardian/designees to relate progress, achievements, concerns or unusual incidents.
• Effectively communicate up and down all issues, needs and problems concerning the program to the direct supervisor, administrator and assigned staff.
• Advocate for individuals served and bring to light any barriers to independence.
• Assist in goal/objective defining with family, staff, and other applicable outside agency personnel.
• Maintain reduced caseload as needed, serving as case manager for designated individuals and act as interim case manager when supervisees are on approved time off.
• Directly responsible for the training, on-boarding, and ongoing evaluation of all case managers regarding duties, best practices, policies and procedures.
• Directly responsible for the training, on-boarding, and ongoing evaluation of all adult residential health and community specialists regarding duties, best practices, policies and procedures.
• Directly responsible for oversight of admission process and ongoing training and evaluation of the intake process
• Provides recommendation for admission, discharge and/or transfers as part of the Admissions Committee.
• Assists the director and Associate Vice President of ARS in aligning program vision and mission with best/evidence-based practices for population(s) served.
• Assist in the monitoring of recommended staff to client ratios including suggestions regarding additional support.
• Oversees case managers on-call and provides 24/7 emergency coverage as needed.
• Manage the intake and admissions process for ARS programs including, but not limited to, fielding phone calls, providing information and resources, answering program questions, providing tours to prospective families, assessing client needs, conducting intake meetings, coordinating intake staffing’s with program staff, as appropriate, and helping to place qualified persons into Little City services or programs The primary goal is to fill vacancies with appropriately matched participants
• Coordinates, assists with and actively participates in department meetings and other meetings as required by supervisors.
• Coordinates, assists with and actively oversees the professional development of supervisees.
• Serves on various agency committees as desired or assigned.
• Successfully completes Little City required training, re-training, and any additional training as required by Little City policies and practices, or as assigned by his or her immediate supervisor.
• Actively participates in any professional development opportunities, as appropriate.
• Maintains annual American Heart Association certification in First Aid and CPR.
• Perform any other reasonable duties as assigned.

Benefits

• Little City offers competitive salaries and benefits for eligible employees such as medical, dental, and vision insurance, short-term and long-term disability, 401(k) and Roth 401(k) retirement plans with employer match, Flexible Spending Accounts ( FSA), life insurance, critical illness, hospital indemnity, paid holidays, paid time off (vacation, personal, and sick time), and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees