Armonk Operations Manager - Global Hospitality Services, Assistant Vice President

Citi • North Castle, NY

8d • $98,960 - $148,440 • Onsite

About The Position

This role is accountable for the hands-on management and delivery of high-impact hospitality services at the Armonk Conference Center. The primary responsibility is to support the Armonk Site Lead with the management and oversight of multiple supplier services, ensuring operational excellence and sound financial performance for all hospitality functions at the facility. As the hub of operations, this role is central to the successful functioning of the Armonk Conference Center and reports to the Head of GHS - North America. Products/Services include: Client conference and event services, Executive dining and catering services, Business continuity support for the site, Reception & housekeeping services. Colleague and Client Services (CCS) strategically delivers services and experiences that enhance how our clients, colleagues, and alumni perceive Citi. Global Hospitality Services (GHS), a part of CCS, delivers a broad array of core products globally, including dining, conferencing, and fitness centers. This role is centered on the flagship Armonk Conference Center, a critical site for senior leadership meetings and client events. The role will support the Armonk Site Lead with operational and administrative responsibilities, partnering with multiple suppliers to provide a wide array of core amenity products. This includes managing expenditures, reviewing costs, and supporting capital projects related to design, scope, and budgets for amenities at the center. This position requires an experienced, clear-thinking, innovative, and self-motivated individual who can deliver cost-effective and high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and provide premier, client-facing service is crucial to the role's success.

Requirements

• 6-8 years minimum hotel, foodservice, conference center, and/or hospitality management professional background & experience.
• Previous involvement in contracting and managing external service suppliers.
• Experience in a client-facing, high-touch service environment, preferably with exposure to executive-level clientele.
• Experience working within a demanding, fast-paced corporate environment to very high standards.
• A full understanding of the commercial and financial aspects of service provision and outsourcing.
• Experience setting budgets and accountability for monitoring the financial performance of commercial contracts.
• Strong administrative expertise with a proven ability to manage operations, documentation, and internal controls efficiently and accurately.
• Excellent interpersonal skills, confidence, and judgment, with a strong executive presence.
• Excellent verbal and written communication abilities.
• Flexible, responsive, and able to prioritize.
• Structured and organized approach.
• Highly motivated and self-driven, with an ability to multi-task.
• Excellent analytical and problem-solving skills.
• Demonstrates the ability to communicate effectively and confidently with senior leadership by presenting information clearly, concisely, and strategically.
• Genuinely passionate about delivering excellent services and standards.
• A positive attitude towards developing the role, accepting responsibilities, and acting with initiative and integrity.
• Proven experience building working relationships and liaising at a senior level within a professional organization.
• Desire and drive for continuous improvement & adaptable to change.
• The ability to remain calm under operational pressure.

Nice To Haves

• Financial literacy
• Technological literacy utilizing AI to enhance efficiency and reporting
• Negotiation skills
• Minimum Bachelor's Degree is required in either Business Management, Hotel, Hospitality, Foodservice, or other related fields. On-the-job knowledge is more important than qualifications. Exceptional candidates who do not meet the educational criteria may be considered provided they have the necessary skills and operational experience.
• Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but are not a pre-requisite.

Responsibilities

• Support daily operations of the Armonk Conference Center, including client dining, housekeeping, conferencing services, reception, and general hospitality.
• Ensure superior service quality and program standards are consistently maintained, monitoring performance through on-site resources and feedback mechanisms.
• Work with Citi-approved vendors to drive continuous improvement in service delivery in a cost-effective manner.
• Optimize operating practices by developing and maintaining a library of process flows for all services.
• Effectively monitor non-employees’ assignments, safeguarding compliance with Citi policies and collaborate with the primary contacts for security vendors and contractors.
• Ensure that complaints or potential violations of company policy or its Code of Conduct are immediately escalated in accordance with Citi’s policies.
• Monitor all expenditures, including invoice processing and tracking against budget.
• Support financial and operational performance, including contributing to the setting of annual budgets and authorizing invoices.
• Establish and measure service levels & KPIs in line with leading industry best practices.
• Benchmark service levels against the market sector to ensure value for money.
• Ensure all administrative tasks supporting the Armonk Conference Center are completed in compliance with established standards and policies.
• Maintain and enforce the Policy & Procedure Manuals for each business service function, ensuring consistent service delivery.
• Support Armonk Site Lead with design build-out and equipment specifications for any dining and conferencing facility construction or refurbishment projects.
• Apply food and beverage management expertise to uphold the highest standards, developing and enforcing relevant policies and procedures.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level