Armed Security Site Supervisor

E.K.G. Security•Pooler, GA

3d•Onsite

About The Position

EKG Security, Inc. is seeking an experienced Armed Security Site Supervisor to join their team. The company emphasizes a family-oriented and team environment, valuing its employees and providing them with leadership and training. They are particularly interested in hearing from retired law enforcement officers and military veterans. EKG Security is an equal opportunity employer committed to diversity and inclusion.

Requirements

Previous Contract Security, facilities management, military or law enforcement experience required.
Valid armed security guard license, meeting state regulations.
Must have 3-5 years of management/operations/supervisory experience.
Ability to develop and grow customer relationships.
Outstanding interpersonal and communication skills.
Experience in hiring, developing, motivating, and retaining quality staff.
Ability to work in a team-oriented management environment with the ability to work independently.
Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Using proper body mechanics while performing duties.
Remaining alert and aware of the surroundings.
Ability to think clearly during crisis or high-stress situations.
Demonstrate ability to work with others and interact appropriately.
Communicate effectively with other members of staff and the management team.
Use a computer or tablet with advanced competence to include: Guard tour system, Camera monitoring system, Microsoft Office applications, Scheduling and timekeeping software.
Valid armed security guard license, meeting state regulations.
Potential additional certifications like CPR, First Aid, or firearms proficiency.
Ability to pass any State-required training or other qualifications for licensing.
Possess a valid driver's license.
Meaningful and verifiable work history.
Minimum 2 years of verifiable security experience.
Proficient computer skills including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software.
Ability to utilize client monitoring equipment (guard tour, badges, cameras).
Effective oral and written communication skills.
Active listening skills.
Ability to assess and evaluate situations effectively.
Ability to identify critical issues quickly and accurately.
Attention to detail.
Manage personnel, including schedules.
Operate radio or telephone equipment and console monitors.
Must be at least 18 years old or the minimum age required by the State.
Must be a US citizen or foreign citizen authorized to legally work in the United States.
Must have a mobile phone.
Must have an e-mail address.
Must have access to reliable/self-owned transportation that allows for short-notice response.
Must be able to provide, upon offer of employment, a DD214 discharge document with discharge status (if applicable).

Nice To Haves

Previous payroll, billing, and scheduling experience preferred.

Responsibilities

Supervise the day-to-day security operations of an assigned client site.
Manage a team of security officers, including hiring, scheduling, payroll, training, coaching, development, and support.
Ensure the client site is provided with high-quality security services to protect people and property.
Build, improve, and maintain effective relationships with both clients and employees.
Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or programs with the Client.
Handle any escalated security issues or emergencies appropriately.
Communicate staffing needs and assist recruiters in identifying, interviewing, and hiring quality candidates.
Develop staff in both technical and professional skills through performance management.
Assure that employee grievances are heard and resolved and that personnel records are updated and accurate.
Assure communication of policies, company announcements, and job openings.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference.
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, and provide security and technical expertise and solutions.
Ensure complete customer satisfaction.
Capability to learn and utilize scheduling, payroll, and billing systems.
Enforce EKG Security policies as outlined in the handbooks, executive memos, and on the portal.