Armed Security Operations Center (SOC) Specialist I, II, or III

Nebraska Public Power District•Columbus, OH

2d•Onsite

About The Position

The Security Operations Center (SOC) Specialist works in a centralized SOC, located in the Columbus General Office, to provide security-related services, control site access, and respond to actual or potential security threats and violations at District sites. This is an essential position to keep ongoing operations for the District. Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

Requirements

High School Diploma or a GED is required.
Must be a minimum age of 21.
Experience making independent use of force level decisions in real life situations.
Ability to type a minimum of 30 words per minute.
Valid Driver’s License
Proof of eligibility to legally carry a concealed weapon in the state of Nebraska (CCW, LEO, Retired LEO).
Minimum of 2 years SOC experience (for Specialist II).
Minimum of 5 years SOC experience (for Specialist III).
Demonstrated and consistent application of policies and procedures with local supervision’s recommendation for progression (for Specialist II and III).

Nice To Haves

Experience working in a dispatch center, call center, alarm monitoring center or security operations center.
Extensive firearms experience/training preferably through law enforcement, security officer, corrections or military.
Knowledge of AMAG Access control and Milestone Video Management systems.
Knowledge of NERC procedural requirements.

Responsibilities

Provide security related services, control site access, and respond to actual or potential security threats and violations at District sites.
Demonstrate mental alertness and the ability to exercise good judgment, implement instructions and policies, fully understand security tasks and processes, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visible, or other signals required by assigned job duties.
Demonstrate high level of dependability and reliability.
Independently and fluently operate the Districts Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone system, and Statewide Radio System.
Control access to District facilities located throughout the state using Physical Access Control Systems (PACS), cameras, and intercom systems.
Follow District guidelines and standards to ensure the District remains compliant with Federal (NERC), State, Local, and district security requirements.
Monitor, respond to, coordinate and document a response to alarms (fire, intrusion, robbery, panic, motion) that are routed into the SOC.
Ensure all cameras, PACS, intercoms, doors, gates, motion detection devices, and computers/servers are performing optimally.
Operate a state-wide radio system and long range walkie talkies to communicate with District employees and emergency personnel.
Manage accountability at select District facilities to ensure accurate list of persons onsite during site emergencies.
Assist in training and evaluating new operators and documenting their performance as instructed.
Continually display and maintain safe firearms handling practices.
Pass District required firearms training and range qualifications program with assigned firearm.
Successfully complete Stop the Bleed training, Pressure Point Control Tactics (PPCT) training and/or other less than lethal training required by the district.
Effectively identify and communicate potential and problematic situations.
Contact appropriate personnel to obtain assistance in problem resolution.
Exercise independent judgment in a calm, collective approach during emergencies and stressful situations.
Act as an on-site lead when supervision is not available.
Resolve questions, complaints, and requests that may involve policy interpretation.
Follow up on customer inquiries and perform research to assure satisfactory resolution.
Assist with the training program by developing training material and training new Specialist.
Immediately respond and properly address any emergency or threats within the assigned facility.
Apply proper judgment when determining proper use of force during changing or escalating environments.
As business dictates, Level II Specialists are eligible to be appointed by Management to a Quarterback temporary role. Quarterbacks act in a temporary leadership role to support other specialists with issue escalation, consistency of work, and aid in building skill set, talent, experience, ownership, and accountability in the organization. Quarterback may also be assigned to temporary projects as dictated by management.
Monitor other SOC Specialists in providing outstanding customer service, technical direction, problem solving, decision making, teamwork, quality work, and leadership of colleagues as required to provide for business need.
Provide input regarding the work performance of a SOC Specialist to the assigned supervisor.
Take initiative on driving consistency throughout the SOC Specialist organization in regard to technical policies and procedures impacting daily work.
Ensure all policies and procedures impacting the SOC Specialist’s work is documented in procedural format.
Drive quality call and alarm audits and will coach SOC Specialists on standards that are required to ensure consistent and accurate support from the SOC.
Provide mentoring to other SOC Specialists and will be responsible for training new employees on various policies and procedures upon completion of new hire training. This includes alarm responses and access control process audits, procedure training as the new incumbent becomes more familiar with the multitude of processes that must be followed in any given situation, and efficient processing of alarms and request for assistance.
Assist with scheduling of SOC Specialist shifts and will be responsible for filling any unfilled shifts when needed.
Physically respond to irate, threatening, armed, intimidating, or suspicious persons and address the situation using the minimal amount of force needed to correct the situation or until law enforcement arrives.
Safely and efficiently handle firearms and successfully complete and follow the District's firearms policy.
Accountable for other duties as assigned.