Arista Coffee and Café Manager

CityGate Hospitality • Naperville, IL

7d • $55,000 - $65,000 • Onsite

About The Position

The Arista Coffee & Café Manager is responsible for the daily leadership, service execution, and operational success of the café. This role maintains a strong presence on the floor, working alongside the team to ensure efficient operations, consistent product quality, and an exceptional guest experience. The majority of time is spent in Arista Coffee & Café leading the barista team, supporting service, maintaining operational processes, and ensuring the café environment is clean, organized, and welcoming. When operational needs require, this role will also support other food and beverage outlets to ensure seamless service across the property.

Requirements

• College graduate or equivalent work experience.
• Illinois BASSET Certification required, Naperville BASSET preferred.
• Illinois Food Handler Certification required.
• ServSafe Manager & Allergen Certifications preferred.
• Minimum of 1-2 years of management experience in a similar Hotel Coffee Shop environment.
• Previous experience working in a luxury hotel environment is preferred.
• Micros Simphony experience strongly preferred.
• Excellent verbal and written skills.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Able to manage all levels of associates including Supervisory and Line Level.
• Proficient computer skills, including Micros.
• Must be organized, self-motivated, and proactive.
• Neat and clean appearance.
• Great enthusiasm and passion for making people happy.
• The ability to follow through impeccably on details.
• Flexible availability and the ability to be called on as needed.
• Must be able to lift up to 25 lbs on a regular and continuing basis.
• Must be able to push and pull up to 50 lbs.
• Able to stand for long periods of time.
• Must be 21+.
• Must have open/flexible availability during the daytime.

Nice To Haves

• Naperville BASSET preferred.
• ServSafe Manager & Allergen Certifications preferred.
• Previous experience working in a luxury hotel environment is preferred.
• Micros Simphony experience strongly preferred.

Responsibilities

• Oversee daily operations of Arista Coffee & Café to ensure efficient service and product consistency.
• Maintain strong floor presence and ensure opening, mid-shift, and closing procedures are followed.
• Lead, coach, and support baristas and café team members during service.
• Ensure team members follow service standards, dress code, grooming, and professionalism expectations.
• Create a welcoming guest environment through active engagement and leadership presence.
• Maintain beverage, pastry, and grab-and-go product quality and presentation.
• Monitor café inventory levels and communicate ordering needs.
• Ensure proper product rotation, storage, and organization of café supplies.
• Maintain high standards of cleanliness, sanitation, and organization.
• Ensure compliance with all health, safety, and operational procedures.
• Provide operational support to other food & beverage outlets when needed.
• Manage waste and oversee purchasing to ensure expenses remain within budget while supporting profitability goals.
• Create, design, cost, and submit beverage menus in alignment with established guidelines and approved parameters.
• Oversee revenue reporting and support sales-driving initiatives, including upselling strategies and targeted incentives that promote high-profitability and perishable items.
• Develop creative sales programs such as late-day promotions, featured product pushes, and team incentives to maximize revenue and reduce waste.
• Maintain a strong understanding of the competitive set and current market trends to identify opportunities and support continued café growth.
• Work with Marketing team on outreach and promotion of the coffee shop.
• Expand retail offering of grab and go / impulse items at the POS.
• P&L responsibility and accountability.

Benefits

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Hotel/Restaurant Discounts
• Pet Insurance
• Incentive Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree