Ariba Supplier Enablement Lead

X-Energy•Rockville, MD

2d•Hybrid

About The Position

The Ariba Supplier Enablement Lead serves as the primary point of contact for onboarding X-energy's supplier network onto the Ariba procurement platform. This role ensures successful supplier adoption through hands-on support, training coordination, process compliance, and proactive issue resolution. The ideal candidate will bridge the gap between internal teams and external vendors, managing the day-to-day execution of the Ariba rollout to enable a seamless transition and change management.

Requirements

Bachelor's degree in Business, Supply Chain Management, Information Systems, or related field
7 plus years of relevant experience
3-5 years of experience in supplier management, or system implementation
Demonstrated experience with SAP Ariba or similar procurement platforms (Coupa, Oracle, Jaggaer)
Strong project coordination skills with ability to manage multiple workstreams simultaneously
Excellent communication and training skills, with ability to explain technical concepts to non-technical audiences
Proven problem-solving ability and attention to detail
Experience managing internal & external stakeholder relationships

Nice To Haves

Previous experience leading supplier enablement or change management initiatives for enterprise software
Knowledge of source-to-order (S2O) processes and best practices
Experience in manufacturing, construction, or regulated industries (nuclear, aerospace, defense)
Certification in project management (PMP, CAPM) or change management (Prosci)
Proficiency with data analysis tools (Excel, Power BI, SQL) for tracking and reporting

Responsibilities

Lead end-to-end supplier onboarding process, including account setup, registration support, and initial system access validation
Develop and maintain supplier enablement materials (user guides, FAQs, video tutorials, quick reference cards)
Conduct supplier training sessions (virtual and in-person) to ensure proficiency with Ariba functionality
Provide ongoing supplier support via phone, email, and web conferencing to troubleshoot issues and answer questions
Manage daily project activities, tracking supplier onboarding progress against milestones and timelines
Deliver regular status updates to project stakeholders, highlighting progress, risks, and escalations
Coordinate cross-functional efforts between Procurement, IT, Finance, and business units to ensure alignment
Maintain comprehensive project documentation including onboarding trackers, issue logs, and lessons learned
Ensure internal teams and external suppliers adhere to established Ariba processes and workflows
Monitor transaction quality and identify opportunities for process improvement
Develop and execute multi-phase communication plans (awareness, training, reinforcement) tailored to different user personas, including creation of change champion networks to build grassroots support and peer-to-peer advocacy
Create organizational readiness metrics and dashboards to track training completion, proficiency levels, and change resistance indicators
Serve as first line of support for supplier-related and guided buying system issues and functional questions
Triage and document Ariba bugs, working with IT and Ariba support for timely resolution
Proactively identify pain points in the user experience and implement corrective actions
Build feedback loops to continuously improve adoption and enablement process