Arena Manager - Pirates Voyage

Pirates Voyage Pigeon Forge•Pigeon Forge, TN

22h•Onsite

About The Position

Pirates Voyage is seeking a dedicated, hard-working individual to join our Managerial Team as an Arena Manager. This role manages all aspects of the Arena Department, including server and beverage operations, with the goal of maximizing profits and ensuring a positive guest experience. The Arena Manager will ensure guests receive outstanding service from an outgoing, interactive, energetic, and courteous host who exceeds expectations in friendliness, cleanliness, safety, and dinner service.

Requirements

Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Two year certificate from college or technical school, or three years related experience and/or training, or equivalent combination of education and experience.
Must work at a rapid pace.
Must help in other departments/areas as requested by management.
Must get along well with fellow employees and maintain a professional business relationship at all times.
Must maintain a regular and reliable level of attendance at the job.

Responsibilities

Directly supervises 50-75 employees in the Arena department, carrying out supervisory responsibilities in accordance with company policies and applicable laws. This includes interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and conflicts.
Provide consistently excellent customer service, safe-quality food and beverages to all customers.
Develop, control, and receive approval on all variations from budget from Director of Operations and General Manager of annual Arena department budgets.
Coordinate with all Operations, Kitchen, On Site Sales, Production, and Merchandise departments to ensure a consistently high quality entertainment experience for all customers.
Ensure compliance among all Arena department employees of all company customer service and safety procedures.
Maintain an ethical environment among employees that is always beyond reproach.
Develop, implement and maintain an effective departmental facilities and equipment maintenance program that protects the assets of the company.
As a member of the management team, make recommendations to the development of company policies, long range planning, employee programs, and safety procedures for the facility.
Must work at a rapid pace.
Must help in other departments/areas as requested by management.
Must get along well with fellow employees and maintain a professional business relationship at all times.
Must maintain a regular and reliable level of attendance at the job.
Provide special care for handicapped individuals.
Act as security in needed situations.
Respond to emergencies with guests and employees.