Arena Attendant - Columbia Gym

Columbia Association•Columbia, MD

7d•Onsite

About The Position

Columbia Association is seeking friendly, energetic, and reliable Arena Attendants to help create a safe, positive, and welcoming experience in our busy Basketball Arena. This position is perfect for someone who enjoys a fast-paced, community-centered environment and who can confidently engage with members—especially youth and teens—while keeping the Arena running smoothly. If you’re great with people, calm under pressure, and enjoy supporting a fun recreational space, this is the role for you.

Requirements

High school attendance required.
Excellent customer service and communication skills.
Strong de-escalation and conflict-resolution abilities.
Comfort working with youth and teens.
Ability to stay calm and professional in a fast-paced environment.
Ability to work independently and follow verbal and written instructions.
Friendly, helpful, and professional demeanor.
CPR/AED required (training provided by CA if you are not currently certified).
Must provide 20 hours of availability per week.
Must be able to work at least two shifts per week.
Must be available to work weekends and holidays.
Ability to stand for the entire shift.
Frequent walking, bending, stooping, and reaching.
Ability to lift up to 50 lbs unassisted.

Nice To Haves

No prior experience required—we will train you!

Responsibilities

Provide exceptional customer service to all members and guests.
Create a warm, welcoming atmosphere using CA’s 6/12 rule.
Assist members with questions, concerns, and information about CA programs and services.
Maintain a friendly, approachable presence throughout the Arena.
Professionally de-escalate conflicts, including disagreements during pick-up games.
Engage respectfully and effectively with youth and teens, who make up a large portion of Arena users.
Enforce Arena and club rules consistently and with a calm, positive attitude.
Address safety concerns promptly and communicate issues to management when appropriate.
Organize and monitor pick-up basketball games to ensure fair, safe play.
Prepare the Arena for scheduled programs and activities.
Raise and lower basketball rims as needed.
Keep the Arena clean, organized, and ready for use at all times.
Close down the Arena at the end of the night and ensure all members exit politely and promptly.
Assist instructors with basic stereo equipment operation.
Properly store equipment and maintain clean storage areas.
Help members inflate basketballs when needed.
Monitor equipment usage and report damaged equipment.
Support locker room and towel service upkeep.
Attend required meetings and complete all assigned training.