Area Vice President of Operations
Luminary Hospice•Dallas, TX
•Hybrid
About The Position
The Area Vice President of Operations is a key member of the leadership team, providing strategic and operational oversight for multiple hospice agencies across the region. Reporting to the SVP & General Manager, this leader ensures agency performance, clinical quality, and patient care consistently reflect Luminary's mission and standards — while serving as a trusted thought partner on growth, compliance, and operational excellence.
Requirements
- Bachelor’s degree required
- 10+ years of progressive leadership experience in healthcare operations
- Proven track record of leading multi-site operations and driving performance improvements
- Deep knowledge of regulatory requirements in hospice and home health
- Strong financial and operational acumen
- Excellent leadership, communication, and change management skills
- Ability to travel regularly to Luminary Hospice agencies
Nice To Haves
- Master’s in healthcare administration, business, or related field preferred
- Hospice or post-acute experience strongly preferred
Responsibilities
- Partner with the SVP to shape and execute operational strategy, aligning agency performance with enterprise goals
- Advise executive leadership on field operations, workforce trends, and market dynamics
- Lead with a patient-first mindset, ensuring every decision reflects Luminary's mission and values
- Provide direct leadership, mentorship, and accountability to Executive Directors and agency leadership teams across multiple markets
- Standardize and scale operational processes to ensure consistency in care delivery and staff experience
- Drive performance against clinical quality, patient satisfaction, regulatory compliance, census growth, and financial benchmarks
- Ensure agencies are appropriately staffed and resourced to deliver timely, high-quality care
- Build and maintain a framework for monitoring KPIs, conducting regular reviews, and implementing corrective action when needed
- Identify opportunities to improve efficiency and reduce costs without compromising care quality
- Foster a culture of accountability and continuous learning by introducing and reinforcing best practices
- Partner with clinical leadership on quality improvement initiatives
- Ensure full compliance with federal, state, and accreditation requirements governing hospice care
- Monitor regulatory changes and guide agencies in proactively updating policies and procedures
- Partner with Compliance on audits, corrective action plans, and risk mitigation
- Coach and develop agency leaders, equipping them with the tools to succeed
- Partner with HR and Talent Acquisition to strengthen recruitment, retention, and workforce planning
- Champion Luminary's culture so staff feel valued, supported, and aligned to the mission
- Lead through influence, building trust and engagement at every level of the organization
- Partner with business development to assess new markets, support agency start-ups, and drive census growth
- Provide operational due diligence and integration support for acquisitions
- Monitor the competitive landscape to help position Luminary as the hospice provider of choice
- Partner with clinical leadership to ensure operational decisions support exceptional patient outcomes
- Work with Finance on budgeting, forecasting, and margin improvement
- Collaborate with IT on tools, technology, and reporting for field operations
Benefits
- health, dental, and vision insurance
- retirement savings options
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What This Job Offers
Job Type
Full-time
Career Level
Executive
