Area Supervisor

Ross Dress for Less • Harvey, LA

5d • Onsite

About The Position

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!

Requirements

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Ability to regularly push, pull, and lift more than 20 pounds (for Stockroom shifts).

Nice To Haves

• Certain assignments may require other qualifications and skills.

Responsibilities

• Ensures Customers have a positive shopping experience by making eye contact, smiling, and greeting all Customers in a courteous and friendly manner.
• Treats fellow Associates with respect.
• Efficiently follows all company best practice standards as outlined in all work centers.
• Maintains a clean work area at all times.
• Ensures proper merchandise presentation.
• Practices safe behaviors in everything they do and maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintains clutter-free, clear egress to emergency exits and immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions politely and knowledgeably.
• Greets all Customers by making eye contact, smiling, and saying "hello" throughout the Store as well as saying "thank you" with every registered transaction.
• Provides prompt and efficient responses to Customers at all times and responds to Customer Service calls immediately.
• Handles all Customer issues courteously and helpfully, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front end, sales floor, and restrooms.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily assigned sizing and recovery per company best practices to ensure a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practices to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed