Area Supervisor (Detroit, MI))
About The Position
The Area Supervisor will be responsible for monitoring tickets, managing locate technicians, and ensuring efficient and high-quality service delivery. This role involves direct supervision of locate technicians, handling personnel issues, coordinating schedules, and providing support to the team. The supervisor will also be involved in field audits, equipment calibration, training new locators, and supporting safety initiatives. The position requires a strong understanding of the locating industry and Northern Lights policies, with a significant amount of travel expected.
Requirements
- Experience in locating required.
- Supervisor experience required.
- Attention to Detail.
- Willingness to Travel (75% +).
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry.
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Able to pass a drug screen.
- Must have a valid Driver’s License.
- Ability to obtain a DOT physical certification.
Responsibilities
- Monitor tickets throughout each day on the Northern Lights portal and trade/move them as needed to accommodate volume and efficiency.
- Locate a designated area or where help is needed to regulate volume and maintain customer quality.
- Assist with monthly field and computer audits as directed by the Regional Supervisor.
- Monitor hours through Clock Shark each day.
- Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent.
- Keep phone on and be available 24/7 with assistance.
- Supervise locators and handle personnel issues with assistance from management and HR (as needed).
- Review and approve timecards Sunday evenings via email to the Regional Supervisor.
- Coordinate vacation schedules.
- Support team members with daily issues/concerns.
- Maintain and boost morale with locators in the field.
- Locate in areas that need assistance or troubled specific locates.
- Determine the working hours of locators so that ticket volume can be managed.
- Assist with shooting difficult locates – “schedule and assist with Meet-up”.
- Responsible for equipment calibration and documentation of calibration.
- First level – damage/damage reports initial documentation.
- Train new locators.
- Support safety initiatives per company policy.
Benefits
- Competitive pay
- Paid Holidays and Vacation Time
- Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
- 401(k) Plan – with match!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
