Area Supervisor

Stratton Amenities•Atlanta, GA

9d•$47,000 - $49,000•Hybrid

About The Position

Stratton Amenities is a hospitality services company providing professional front desk concierge and amenity services to residential communities across the country. Our teams are focused on creating a welcoming, professional, and service-driven experience for residents and guests. We are seeking a dependable, hands-on Front Desk Supervisor to support our Regional Manager and front desk teams across multiple residential properties in the Atlanta area. This is a field-based supervisory role for someone who enjoys leading people, solving problems, and stepping in when needed to keep our properties properly staffed and operating at a high level.

Requirements

Previous supervisory or team-lead experience preferred
Hospitality, concierge, hotel, multifamily, or customer service experience preferred
Strong communication and problem-solving skills
Dependable, organized, and comfortable handling last-minute staffing needs
Must have reliable transportation and be able to travel between properties
Must have a flexible schedule
Weekend availability is required
Must be willing and able to fill open shifts when necessary

Responsibilities

Support the Regional Manager with oversight of multiple Atlanta-area properties
Assist with employee scheduling and shift coverage
Respond to last-minute call-offs and staffing changes
Coordinate coverage for open shifts
Fill in at properties when coverage cannot otherwise be secured
Support, coach, and provide direction to front desk team members
Help ensure employees meet attendance, appearance, hospitality, and service standards
Assist with training and onboarding new team members
Visit properties throughout the Atlanta area as needed
Communicate staffing and operational issues to the Regional Manager