Area Supervisor/Department manager

Ross Dress for Less•O'Fallon, MO

1d•Onsite

About The Position

Ross Stores is the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience. As part of our team, you will experience success, career growth, teamwork, and our commitment to Diversity, Equity & Inclusion, and our community. Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Must demonstrate the ability to supervise, motivate, and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Manage and supervise all assigned areas according to Store Manager's direction and policies regarding Customers, Associates, and merchandising.
Learn all phases of Store operations.
In the absence of the Store Manager, lead the entire operation of the Store to ensure Company standards and best practices are consistently met.
Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
Assist in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicate any variances to Company standards to the Store Manager.
Ensure proper scheduling of Associates to meet business objectives.
Ensure compliance with all State, Local, and Federal regulations.
Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accept special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt Associates.
Ensure compliance of Ross personnel policies and procedures.
Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
Assist in the management of and continuous monitoring of actual expenditures to be within budget.
Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Ensure all Associates understand and can execute emergency operating procedures.
Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
Assist in the facilitation of monthly safety meetings.
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize Associates using Company recognition programs.
Execute Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Represent and support the Company brand at all times.
Maintain and model a professional appearance, in accordance with the Company Dress Code.
Reinforce the Company Dress Code at all times.
Manage Store to ensure a clean, neat, easy-to-shop environment.
Maintain a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.
Ensure merchandise is presented and organized according to Company merchandising guidelines.
Urgently manage merchandise processing to the sales floor within the expected Company timeframe.
Assist with training Associates on Loss Prevention awareness and Store shortage goals.
As a representative of Ross Leadership, demonstrate integrity and honesty in all interactions with Associates and Customers.
Safeguard confidential information, cash and credit card information, and merchandise.
Understand and comply with the Loss Prevention Awareness Program and be responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
Assist in leading the annual inventory process including preparation and execution of inventory guidelines.
Monitor mark-out-of-stock policy to ensure proper administration.
Ensure the Public View Monitor (PVM) system is maintained properly.