Area Service Manager

AIR Communities•Dallas, TX

18h

About The Position

The Area Service Manager supports and manages operations across multiple sites and provides leadership and oversight of on-site service teams. The role is accountable for service-team performance against corporate KPIs, including turn times, expense control, and resident satisfaction. It maintains consistent communication with site teams, peers, and leadership; inspects properties; monitors team and vendor performance; and implements operational improvements. The position oversees efficient, cost-effective property maintenance aligned with budgets, benchmarks recurring costs, and pursues cost-saving initiatives. It supports preventive maintenance programs, short- and long-term maintenance planning and budget projections, and the identification and coordination of property maintenance and capital needs. The manager also develops service-team talent through training and mentorship and administers and reviews site operating policies and procedures. The role sources and coordinates maintenance contractors, suppliers, and vendors; negotiates and resolves vendor claims; and ensures regional operations comply with applicable procedures, regulations, codes, affordable-housing inspection requirements, AIR operating standards, and relevant OSHA and environmental requirements. It responds to property emergencies and coordinates response with property teams, internal departments, and local officials, while supporting disaster preparedness activities and training. The position maintains relationships with regulatory agencies, lenders, and AIR departments and escalates operational, building-system, environmental-health-and-safety, and loss-prevention concerns to the Director of Service and Construction. The role may or may not have supervisory responsibilities.

Requirements

Bachelor's degree in engineering, facilities management, or business, or equivalent work experience.
At least 6 years of experience in property maintenance management.
Strong working knowledge of facilities management procedures, program management, budgeting, training, and program implementation.
Strong logistical planning, time management, and prioritization skills.
Demonstrated ability to lead and influence teams to achieve and exceed long-term, short-term, and broader goals.
Strong working knowledge of construction systems and practices; building mechanical, HVAC, and automation systems; energy conservation; and program management processes and procedures.
Track record of mentoring and developing service-team members.
Ability to travel to multiple locations within a geographic area.

Responsibilities

Support and manage operations across various sites.
Lead and oversee on-site service teams to meet corporate KPIs, including turn times, expense control, and CSAT.
Maintain timely communication with on-site teams, peers, and leadership.
Conduct daily site inspections and monitor service-team and vendor performance.
Assess operational problems and needs and implement improvements as appropriate.
Ensure property maintenance operations are efficient, cost-effective, and aligned with property budgets.
Benchmark recurring maintenance costs and implement appropriate cost-saving initiatives.
Develop internal talent pipelines for Service Managers and Service Technicians through training and mentorship.
Support development and execution of preventive maintenance programs, including site-specific schedules and scopes delivered through recurring service requests.
Support short- and long-term maintenance and service operations planning, including budget projections.
Identify and communicate property maintenance and capital needs and coordinate with vendors and internal teams to support capital projects.
Administer and periodically review site operating policies and procedures for efficiency.
Source and arrange maintenance contractors, suppliers, and vendors in support of established programs.
Negotiate and resolve vendor claims.
Ensure regional site operations comply with established procedures, policies, regulations, and codes.
Ensure properties meet affordable-housing agency requirements, including REAC and other property inspections.
Ensure properties comply with AIR operating standards and applicable OSHA and environmental requirements, including Lead Base Paint, termite control, and ACM regulations.
Respond to property emergencies or potential emergencies, including fires and natural disasters, and coordinate responses with property teams, RDCS, communications, risk, legal, and local officials.
Support development and execution of disaster preparedness activities and training.
Establish and maintain positive working relationships with regulatory agencies, lenders, and other AIR departments.
Escalate issues to the Director of Service and Construction, including deficiencies in buildings or systems, environmental health and safety, loss prevention, and items not in good operating condition.

Benefits

25% discounted rent at AIR communities, subject to exclusions and application requirements.
Medical, dental, vision, and life insurance options.
Health savings account with company-sponsored contributions and traditional and dependent-care flexible spending accounts.
Company-paid short- and long-term disability.
401(k) with up to 6% employer match.
Paid vacation, 14 paid holidays, and paid sick time.
Tuition assistance program.
Commuter benefits and pet insurance.
Up to 100% reimbursement for job-related professional certification or licensing.
Paid parental leave of up to 16 weeks following the birth or adoption of a child.
Consumer discounts on various products and services.
15 hours of paid annual community give-back time.
Professional development and career-growth opportunities, including leadership training and performance improvement courses.
Competitive base salary and target annual bonus.