Area Service Manager

AIR Communities•Dallas, TX

22h

About The Position

The Area Service Manager supports and manages property operations across multiple sites, providing leadership and oversight to on-site service teams. The role is accountable for performance against corporate KPIs, including turn times, expense control, and customer satisfaction, and for maintaining effective communication among site teams, peers, and leadership. It includes monitoring property and vendor performance, improving operations, managing maintenance costs and budgets, developing service-team talent, and supporting preventive maintenance and property planning. The position coordinates maintenance and capital needs, third-party services, regulatory compliance, and emergency preparedness and response across assigned properties. It works with property teams, internal departments, vendors, regulatory agencies, lenders, and local officials, and escalates operational, building-system, environmental health and safety, or loss-prevention concerns to the Director of Service and Construction. The position may or may not have supervisory responsibilities and requires travel to multiple locations within a geographic area.

Requirements

Bachelor's degree in engineering, facilities management, or business, or equivalent work experience.
At least 6 years of experience in property maintenance management.
Strong working knowledge of facilities-management procedures, program management, budgeting, training, and program implementation.
Strong logistical planning, time-management, and prioritization skills.
Demonstrated ability to lead and influence teams to achieve and exceed long-term, short-term, and broader goals.
Strong working knowledge of construction systems and practices, building mechanical/HVAC/automation systems, energy conservation, and program-management processes and procedures.
Track record of mentoring and developing service-team members.
Ability to travel to multiple locations within a geographic area.

Responsibilities

Support and manage operations across various sites.
Provide leadership and oversight of on-site service teams to meet corporate KPIs, including turn times, expense control, and CSAT.
Communicate consistently and in a timely manner with on-site teams, peers, and leadership.
Conduct daily site inspections and monitor service-team and vendor performance.
Assess operational problems and needs and implement improvements as appropriate.
Ensure property maintenance operations are efficiently and cost-effectively administered and aligned with property budgets.
Benchmark recurring maintenance costs and implement cost-saving initiatives where appropriate.
Develop internal talent pipelines for Service Managers and Service Technicians through training and mentorship.
Support development and execution of an internal preventive maintenance program, including site-specific schedules and scopes implemented through recurring service requests.
Support short- and long-term maintenance and service-operation planning, including budget projections.
Identify and communicate property maintenance and capital needs to management, and coordinate with vendors and internal teams to support capital projects.
Administer and periodically review site-operation policies and procedures to ensure compliance and efficiency.
Source and arrange third-party maintenance contractors, suppliers, and vendors in support of established programs.
Negotiate and resolve vendor claims.
Ensure regional site operations comply with established procedures, policies, regulations, and codes.
Ensure properties meet requirements of affordable-housing agencies, including REAC and other property inspections.
Ensure compliance with AIR operating standards and OSHA standards, including Lead Base Paint, Termite control, and ACM regulations.
Respond to property emergencies or potential emergencies, including fires and natural disasters, coordinating with property teams, RDCS, communications, risk, legal, and local officials under AIR standards.
Support development and execution of disaster preparedness activities and training.
Establish and maintain positive working relationships with regulatory agencies, lenders, and other AIR departments.
Escalate and communicate issues to the Director of Service and Construction, including building or building-system deficiencies, environmental health and safety concerns, loss-prevention initiatives, and other items not in good operating condition.

Benefits

Competitive base salary and target annual bonus.
25% discounted rent at AIR communities, subject to exclusions and application.
Medical, dental, vision, and life insurance options.
HSA with company-sponsored contributions and traditional and dependent-care FSA options.
Company-paid short- and long-term disability.
401(k) with up to 6% employer match.
Paid vacation, 14 paid holidays, and paid sick time.
Tuition Assistance Program.
Commuter benefits and pet insurance.
Up to 100% reimbursement for job-related professional certification or licensing.
Paid parental leave of up to 16 weeks following the birth or adoption of a child.
Consumer discounts on products and services, including travel planning, wireless phones, health and fitness, and home appliances.
15 hours of paid community give-back time annually.
Professional development and career-growth opportunities, including leadership training and performance-improvement courses.