Area Service Manager - Evansville, IN
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is not just how we do business; it is our business. We are looking for individuals who see impactful possibilities in the world's challenges and want to contribute to making a better future. Trane in Evansville, IN is hiring an Area Service Manager to lead all activities related to Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment. This role involves customer engagement, collaboration with colleagues, and managing various processes including service agreement pricing, field service coordination, technician recruitment and development, invoicing, collections, and ensuring customer satisfaction.
Requirements
- 5+ years of experience in HVAC or a related field, technical systems (or equipment or skilled trades).
- 3+ years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful project execution for startups and customer requests.
- Tech-savvy with expertise in Microsoft applications.
- Valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations (e.g., DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years).
Nice To Haves
- Salesforce experience
Responsibilities
- P&L responsibility and monthly revenue forecasting.
- Drive service agreement base growth, repairs, installation, and service turnkey growth by partnering with the acquisition team (sales).
- Budget control responsibilities, including expenses for fleet, uniforms, tools, and safety equipment.
- Manage risk in service agreements, service turnkey, and repairs work.
- Oversee the service coordination function to ensure efficient customer response and appropriate technician skill balance.
- Leverage resources across the district for emergency repairs, regular maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
- Attract, coach, counsel, train, and develop all service employees.
- Drive continuous improvement through company performance management and technical product training.
- Develop employee skill levels in customer service, process, and technical skills.
- Confirm margin expectations are met during sales and fulfillment activities.
- Maximize cash flow by ensuring immediate invoice generation, managing expense budgets, and increasing service team utilization.
- Ensure standard service work processes are created and followed.
- Improve transactional processes impacting customer experience and increase overall customer satisfaction.
- Ensure environmental, health, and safety compliance within the service team.
- Provide training to all employees to ensure a safe and productive work environment.
- Travel to customer job sites, which may include outdoor work and/or work in mechanical/equipment rooms, potentially exposing the employee to variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits including fertility coverage and adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
