Area Service Manager

STERIS•Pittsburgh, PA

23h•Onsite

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Summary STERIS IMS' On Location Area Service Manager (ASM) is a hands‑on operational and commercial leader of approximately 10-12 field based Repair Technician employees. You will be responsible for delivering high‑quality surgical instrument repair and clinical support services across your assigned geographic area. You'll drive Customer satisfaction, retention and revenue performance by ensuring safe, compliant and efficient service delivery, while acting as a subject‑matter expert in surgical instrument repair, operational analytics and service model design.

Requirements

Bachelor’s degree and 6 years of experience, including 2 years leading teams
In lieu of degree, must have 14 years relevant work experience, including relevant leadership experience, such as military, sales or industry related
Experience in resource planning, managing employee performance and basic P&L/budget reporting
Valid driver’s license required
Must be 21 years old to meet FMCSA requirements for commercial driving

Nice To Haves

Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry
4 + years of field service leadership roles
Continuous Improvement training or proven results
Strong business acumen, related experience in managing budget/cost planning and managing performance processes

Responsibilities

Responsible for building strong Customer relationships and representing Service in escalations, critical meetings and high‑visibility engagements.
Serve as a subject‑matter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics, trends, and insights.
Identify organic growth opportunities within existing accounts and partner with Sales/Service teams to develop and optimize new business within current territory.
Design and drive Customer First engagement initiatives tailored to Customer needs.
Lead, train, coach, and develop field‑based Repair Technicians and Supervisors to ensure high‑quality, safe, and compliant service delivery.
Oversee onboarding, skill certification, and ongoing competency development for technicians.
Maintain a broad understanding of hundreds of surgical instrument types and repair techniques, and ensure Repair Technicians meet applicable technical and quality standards.
Conduct timely performance management, coaching, development discussions, and corrective actions when required.
Ensure full compliance with safety, regulatory, operational, and quality requirements.
Contribute to operational planning, forecasting, budgeting, and expense control.
Support delivery of financial targets, margin performance and P&L objectives.
Oversee tools, inventory, asset management, and operational cost controls.
Collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions.