Area Service Manager

Fairbanks Scales•Springdale, OH

19d•Onsite

About The Position

Ensures all customer issues are satisfactorily resolved by leading and coordinating the installation, repair, and servicing of equipment and machinery in field installations.

Requirements

This position requires a bachelor's degree or equivalent.
Must have at least three years of directly related experience.
Proficient in Microsoft Office products - specifically Excel, and Outlook.
Critical thinker with exceptional attention to detail.
Excellent problem-solving skills.
Excellent communication skills, both verbally and in writing.
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
Ability to establish and maintain positive business relationships.

Responsibilities

Utilize the work order system to plan, assign, and direct work of Field Technicians.
Ensure accurate and timely reporting of customer account activities.
Handle service contracts, direct support services and warranty issues.
Maintain customer and business records of all local service activities.
Resolve customer issues and equipment problems, utilizing engineering, manufacturing, and other teams as needed.
Maintain service and installation manuals.
Help define and achieve goals for the department.
Conduct service department meetings.
Ensure strict adherence to all company policies and procedures and government safety regulations.
Oversee the scheduling and training of field service representatives to improve skills and abilities.
Develop methods, guidelines, and policies to facilitate efficient service delivery.
Handle accidents and develop plans to prevent reoccurrence.
Assure service team follows up with customers.
Adhere to and uphold all Fairbanks Scales policies and procedures.