HVAC Area Service Manager
About The Position
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Requirements
- Minimum of 10 years as an HVAC Service Technician, Management experience is a plus.
- Technical knowledge necessary to provide value to our technicians and customers.
- Maintain continuous education in the technical field.
- Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate.
- Strong attention to detail and quality.
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
- Ability to focus on desired results.
- Ability to adapt to very fast-paced environment and deadlines.
- Maintain a clean and professional appearance.
- Must be able to travel as needed.
- Experience in recruiting and hiring Technicians.
Nice To Haves
- High School Diploma preferred.
- Previous experience in HVAC Industry or other service business preferred.
Responsibilities
- Active participation in recruiting and hiring of Technicians.
- Responsible for supervision and development of technician workforce.
- Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs.
- Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process.
- Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.).
- Handle escalated service issues that are field/technician related.
- Develop training plan for all assigned Technicians using Company training materials.
- Responsible for technical support and quality of work for the area.
- Perform ride along with Technicians.
- Evaluate and perform annual Technician reviews with VPs approval.
- Be a positive image and role model to Technician group.
- Protect the company’s image, appearance and reputation.
- Always be the example of safety.
- Enforce company policies.
- Maintain local customer relationships for assigned area with RSM and Account Managers.
- Conduct weekly service meeting.
- Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing.
- Provide recognition to top performers.
- Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.).
- Inspect equipment, make sure all technicians have the proper PPE.
- Discuss safety topics weekly.
- Review new customer requirements.
- Go over callbacks and results/additional repairs needed.
- Receive feedback from Technicians on office scheduling/issues.
Benefits
- Company Vehicle
- Gas card
- Paid Training
- Ongoing Development
- Educational Reimbursements
- Top-Tier Health Insurance (including a FREE employee-only plan)
- Dental Coverage
- Vision Coverage
- Supplemental Insurance Options (Accident, Critical Illness, Disability, and Supplemental Life coverage)
- FREE Life Insurance (equal to annualized pay)
- 401(k) Retirement Plan with a 50% match on the first 6% of contributions
- 7 paid holidays
- Paid Time Off (PTO)
- Discounts on Travel, Auto, and Food
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
