Area Property Manager

QUANTUM RESIDENTIAL•Pullman, WA

4d•$62,400 - $68,640•Onsite

About The Position

The Area Property Manager is responsible for the conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program. This role is also responsible for weekly/monthly reports, coordinating day-to-day activities of the development in accordance with Quantum Residential standards, managing office clerical, filing, and record-keeping systems, and identifying and striving to meet resident needs. The position provides direct oversight for up to four (4) communities/assets. The Area Property Manager will also directly supervise office and maintenance staff, including timecard approvals.

Requirements

High school diploma or general education degree (GED)
Two years related experience in property management/training preferred.
Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel.
Knowledge of office management systems and procedures.
Excellent time management skills.
Ability to multi-task and prioritize work.
Attention to details and problem-solving skills.
Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to add and subtract numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Valid driver’s license and valid liability insurance.
May require use of personal vehicle.
May require overtime to meet deadlines.
May require out-of-town travel to conferences.

Nice To Haves

Experience in managing/leasing multi-family properties
Certification in the multi-family (ARM, CAM, NALP, etc.)
Bookkeeping experience
Ability to communicate effectively
Safety conscious
Ability to asset yourself
Preference for detail work
Ability to work well under pressure
Self-motivation and self-direction
Ability to work with/without direct supervision
Ability to become a team leader

Responsibilities

Respond effectively to telephone inquiries to generate prospective resident visits to the property.
Show and demonstrate apartments, utilizing sales skills to demonstrate market-ready product and availability to close prospects.
Follow-up with prospective residents.
Monitor telephone and walk-in traffic at property via guest cards and traffic logs.
Walk model tour route and opens models daily to ensure quality presentation.
Obtain lease information and complete lease applications.
Conduct required credit and reference checks.
Set up and maintain lease files.
Conduct periodic market surveys, as requested.
Encourage resident retention by contacting all residents on renewal report that are not currently on lease.
Implement, design, and maintain a resident retention program, i.e., newsletter, resident referral program or social activities.
Secure at minimum the industry average of the overall closed leases at the property.
Perform move-in inspections with new residents.
Review Welcome packet with new resident in a timely manner.
Maintain legal records/files.
Input daily activity on daily and vacancy reports.
Prepare and process resident service requests.
Assist with resident problems and complaints concerning rent payments, service requests, etc.
Assist with preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Ensure that all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
Operate the property within the financial guidelines, i.e., the budget, established by the Regional Property Manager and Owner.
Collect, record & deposit rental payments, application fees, security deposits, etc.
Maintain account records and journals and make bank deposits.
Help to prepare weekly and monthly reports as required.
Help to prepare legal action for evictions, as necessary.
Comply in a timely manner to all regulatory agencies and investors (if applicable).
Ensure administrative and building operations are in compliance with regulatory agencies (if applicable).
Conduct initial certifications, annual re-certifications, rent increases, and utility allowances, in accordance with LIHTC and HUD guidelines (if applicable).
Prepare applicable sites for Management and Occupancy (MOR), REAC, Housing Quality Standards (HQS), regulatory agencies, investor audits, and inspections (if applicable).
Perform other tasks as assigned.
Direct supervision of the office and maintenance staff including timecard approvals.