Area Practice Manager - Chandler and Mesa, AZ

QualDerm Partners•Chandler, AZ

19d•Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care for a healthier and more beautiful you. We aim to educate communities and healthcare professionals on skin health, including skin cancer prevention and dermatologic care. We offer the latest in proactive and comprehensive dermatologic care, making high-quality skin care more accessible and creating a rewarding work environment. QualDerm is a fast-growing medical and cosmetic dermatology provider where team members collaborate to ensure extraordinary patient care. The company's philosophy is that employees are either taking care of patients or taking care of those who care for patients.

Requirements

Proven experience in leading and building an organization.
3-5 years of prior management experience responsible for managing a P&L and daily staffing schedules.
Financial acumen.
Forecasting skills.
Understanding of daily reporting and P&L management.
Ability to achieve profitability and patient mix goals.
Exceptional communication skills.
Strong knowledge and application of the English language, including grammar and spelling.
High level of customer service execution.
Tech savvy.
Clinical understanding.
Ability to work within tight deadlines.
Ability to proactively drive operational and clinical efficiency.
Bachelor's Degree or equivalent experience in lieu of degree(s).

Nice To Haves

Innovation!

Responsibilities

Manage and implement patient operational processes to provide a brand-standard patient experience.
Develop and oversee operational processes for clear patient communication and superior follow-up.
Ensure the highest clinical and service standards across all organizational touchpoints.
Monitor performance through client survey initiatives.
Coach, staff, backfill, and assist the Practice Manager position as needed.
Recruit, train, compensate, motivate, and retain staff.
Ensure adequate team coverage is in place at all times based on the staffing model.
Foster a strong commitment to training, delegation, and empowerment.
Promote excellent communication skills both upwards and downwards within the organization.
Create an atmosphere of energy, optimism, selflessness, and teamwork.
Develop personal and professional development plans and updated job descriptions.
Measure and improve employee satisfaction.
Personify the Pinnacle brand and contribute to its growth.
Have ultimate accountability for center growth (P&L).
Serve as a resource and partner to all partner site clinicians and owners.
Contribute to the strategic direction of Pinnacle.
Lead productive practice outreach and marketing initiatives, including personal outside calls, CEs, lunch n’ learns, and conferences.
Demonstrate a profound understanding and commitment to analytics through forecasting models, regular reporting, and ongoing optimization.
Manage daily operations within a budget and ensure tight financial controls.
Fully understand and manage workforce costs and deployment.
Ensure a high degree of technical capability and understanding of all technical systems.
Ensure patient privacy and HIPAA guidelines and processes are in place and executed daily.
Maintain the highest accuracy of system data consistent with brand standards.
Utilize technology to streamline the client experience.

Benefits

Competitive Pay
Comprehensive Health Coverage (Medical, Dental, and Vision)
Generous 401(k) Plan with company match (100% of the first 3%, plus 50% of the next 2%, with immediate vesting)
Paid Time Off (PTO) accrued from day one
6 paid holidays
2 floating holidays
Company-Paid Life Insurance
Short-term and long-term disability coverage
Additional Wellness Plans (Accident, critical illness, and identity theft protection)
Employee Assistance Program (EAP)
Exclusive Employee Discounts
Referral Bonus Program