Area Practice Manager - Boise Heart Institute

Trinity Health•Boise, ID

1d•Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Saint Alphonsus Medical Group (SAMG) is looking for a collaborative and experienced Area Practice Manager for our award-winning Boise Heart Institute located on the Boise Regional Medical Center campus! Position Summary & Highlights : As the Area Practice Manager you will report to the Executive Director, Cardiovascular Service Line and oversee the day-to-day operations of the Boise Heart Institute practices including General Cardiology, Interventional Cardiology, Electrophysiology, Structural Heart and oversee 7 outreach locations in the Treasure Valley, Cascade and Sun Valley. This includes managing 15 physicians and 22 APPs , and a Clinic Super visor who will oversee 20 patient service representatives and working cooperatively with the Regional Nurse Manager and 2 Nursing Supervisors. You would be responsible in carrying out policies, protocols, etc., under medical directors lead. You will also be responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices. You will also monitor financial results monthly, complete variance reporting and action plans to meet established objectives . You will have a dyad relationship with Medical Directors . E ach site or subspecialty and will be responsible in carrying out policies, protocols, etc., under their lead. You will also be responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices with the result of meeting or exceeding the established financial and other objectives set in cooperation with medical group leadership. The Saint Alphonsus Heart Institute offers highly trained heart specialists who treat the most common to the most complex heart conditions. The Heart Institute offers state-of-the-art Heart Centers in Boise and Nampa and outreach patient care to other cities and towns in the Treasure Valley! Discover advanced cardiovascular health procedures, services and treatments for heart conditions at Saint Alphonsus: https://www.saintalphonsus.org/services/heart-and-vascular/heart-vascular-services We are looking for a candidate that has thorough knowledge of practice and hospital operations and customer requirements, has strong collaboration skills, solid analytical skills, and a great deal of self-initiative. What You Will Do : You will be responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices with the result of meeting or exceeding the established financial and other objectives set in cooperation with medical group leadership. You will be responsible for the following areas: Leadership/Management, Operations, Personnel Management, Customer Service, Financial Management, Quality & Compliance, Business Development, and Communication and Teamwork. Participate in monthly meetings (or as needed) with physicians (including Joint Center Council) to facilitate decision-making and improve practice operations based upon identified metrics for the practice. Responsible for monthly monitoring and reporting to the physicians of financial results, and patient experience reporting as well as action plans to meet established objectives. Oversee clinic supervisory roles, in collaboration with the Saint Alphonsus Medical Group Network Director of Nursing and collaborate with Clinic Managers throughout Saint Alphonsus Medical Group. An ideal candidate will have thorough knowledge of ambulatory practice and hospital operations and customer requirements. You will be compassionate, but also an experienced leader that has strong organizational skill set, experience with change management, strong collaboration skills, and has experience with finance/budgeting. Learn more about the Heart Institute: https://www.saintalphonsus.org/services/heart-and-vascular/heart-vascular-services

Requirements

Master’s degree in business or healthcare related field, with ten (10) or more years of related experience, or equivalent combination of education and experience.
7 years supervisor/manager experience required.
Working knowledge of hospital operations.
Experience working closely with physicians in a dyad fashion.
Thorough knowledge of practice and hospital operations and customer requirements.
Strong collaboration skills.
Solid analytical skills.
Great deal of self-initiative.
Compassionate and experienced leader.
Strong organizational skill set.
Experience with change management.
Experience with finance/budgeting.

Responsibilities

Oversee the day-to-day operations of the Boise Heart Institute practices including General Cardiology, Interventional Cardiology, Electrophysiology, Structural Heart and oversee 7 outreach locations in the Treasure Valley, Cascade and Sun Valley.
Manage 15 physicians and 22 APPs, and a Clinic Supervisor who will oversee 20 patient service representatives.
Work cooperatively with the Regional Nurse Manager and 2 Nursing Supervisors.
Carry out policies, protocols, etc., under medical directors lead.
Be responsible for the workflow functions, outcomes, customer satisfaction and quality measures of the practices.
Monitor financial results monthly, complete variance reporting and action plans to meet established objectives.
Participate in monthly meetings (or as needed) with physicians (including Joint Center Council) to facilitate decision-making and improve practice operations based upon identified metrics for the practice.
Responsible for monthly monitoring and reporting to the physicians of financial results, and patient experience reporting as well as action plans to meet established objectives.
Oversee clinic supervisory roles, in collaboration with the Saint Alphonsus Medical Group Network Director of Nursing and collaborate with Clinic Managers throughout Saint Alphonsus Medical Group.
Ensure workflow functions, outcomes, customer satisfaction and quality measures of the practices meet or exceed established financial and other objectives.
Manage Leadership/Management, Operations, Personnel Management, Customer Service, Financial Management, Quality & Compliance, Business Development, and Communication and Teamwork.