Area People & Culture Director

Kimpton Hotels & Restaurants•Los Angeles, CA

10d

About The Position

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Requirements

Prior Area HR management and/or a minimum of 2 years as an HR Director, preferably in hospitality (or other lean and complex HR environment).
Bachelor's degree in HR, Hotel Management or related field is preferred.
PHR is preferred.
Strong computer skills including Microsoft Word, Excel, and PowerPoint.
Familiarity with HRIS and ATS. ADP (Vantage and RM) experience is preferred, but not required.
Strong organizational, task-management, employee relations, leadership, mediation, communication, and presentation skills.
Comprehensive knowledge of all relevant labor laws.
Naturally outgoing and friendly attitude with personal commitment and passion for providing employee care.
Operate independently and use sound judgment to make decisions.
You handle difficult situations and people while maintaining professionalism and confidentiality.
Strong problem-solver and able to deal with a variety of concrete variables in situations where limited standardization exists.

Responsibilities

Develop and foster a genuine business partnership with the hotel and restaurant operations teams.
Support department hiring managers in their recruitment efforts through attendance at local career fairs, offer letter administration, job posting and management, and proactive sourcing, as needed.
Champion employee relations and employee communication/recognition initiatives (i.e. Employee Opinion Survey, Fireside Chats, Housekeeping Appreciation Week, Kimpton Moments, etc.).
Regularly assess property-specific training needs and lead professional development including Kimpton University (KU) class facilitation and administration.
Support hiring managers with performance management administration including quarterly and annual performance reviews for employees, and performance improvement plans as needed.
Conduct annual wage comparison surveys within the market and partner with General Managers on data and recommendations.
Manage the financials and annual budgets for the People+Culture areas including employee relations, recruiting, training, etc.
Partner with hotel and restaurant operations management on all coaching, counseling, and discipline matters and serve as a solution-based P+C consultant on progressive discipline.
Partner with leadership teams to conduct Exit and Stay interviews regularly.
Partner with Directors of Finance during annual internal or external audits to support payroll/human resources compliance requirements.
Manage the leave process and maintain compliance with FMLA, ADA, and any other leave requests.
Ensure I-9, EEOC, OSHA, and workplace file compliance. Manage workers' compensation and unemployment administration to minimize liability and expense exposure.
Support the operations in goal achievement of Guest Service scores and Coyle metrics.
Serve as an employee advocate, cultural ambassador, subject matter expert, and innovator while aggressively championing all aspects of relationship-based problem-solving.
Maintain weekly onsite P+C support and visibility for each location.
We wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post (as we all do!).