Area Operations Manager

FHI•North Haven, CT

2d•Hybrid

About The Position

The Area Operations Manager is responsible for leading operations across multiple assigned customer locations by providing direct leadership to the Site Managers and ensuring consistent execution of operational, safety, staffing, associate relations, and customer service standards. This role serves as the primary operational leader for the assigned locations and connects site-level execution with regional leadership direction.

Requirements

Previous experience as a Site Manager or in an equivalent operational leadership role.
Demonstrated success managing operational performance, safety, staffing, and customer relationships in a warehouse, logistics, distribution, or supply chain environment.
Experience coaching, developing, and leading other leaders.
Computer and Microsoft Office proficiency.
Must have a valid driver's license, the ability to travel regularly, and pass a background check.

Nice To Haves

Multi-site leadership experience preferred.

Responsibilities

Provides direct leadership, coaching, and accountability to the Site Managers at multiple assigned customer locations.
Travels regularly between assigned customer locations to maintain leadership visibility and ensure consistent operational execution.
Partners with Site Managers to achieve safety, staffing, quality, productivity, associate relations, and financial goals.
Conducts regular site visits, operational reviews, safety inspections, and business assessments.
Reviews operational KPIs and works with Site Managers to develop and execute action plans for performance gaps.
Communicates with customer leadership and serves as an escalation point for operational concerns at assigned locations.
Partners with Talent Acquisition to maintain an adequate candidate pipeline and appropriate staffing levels.
Supports Site Managers with hiring, development, promotions, corrective action, and terminations of associates.
Ensures consistent compliance with company policies, procedures, audit requirements, and applicable federal, state, and local laws.
Promotes a strong safety culture through routine inspections, coaching, reporting, and corrective action.
Identifies and develops high-potential leaders and maintains succession plans for assigned locations.
Collaborates with the Regional Operations Manager and support departments to implement company initiatives and continuous improvement efforts.
Supports budgeting, labor management, payroll oversight, and financial performance monitoring for assigned locations.
Provides regular operational updates, risks, and recommendations to regional leadership.