Area Operations Manager - Valdosta, GA

FLOURNOY HEALTH SYSTEM • Lowndes County, GA

7d • Onsite

About The Position

The Area Operations Manager is responsible for overseeing home care operations in the Valdosta, GA area. This role focuses on maintaining strong client census and service delivery, meeting financial and operational goals, managing staffing, and ensuring compliance with all regulations and company policies. The Area Operations Manager will identify and resolve operational barriers, manage client and caregiver compliance, and ensure timely resolution of complaints and incidents.

Requirements

• High school diploma or GED required.
• 3+ years of experience in home care, healthcare operations, area operations, or a related service environment.
• 2+ years of leadership or supervisory experience, including responsibility for staff performance and day-to-day operations.
• Experience managing multiple operational priorities, including staffing, client service, compliance, and issue resolution.
• Experience reviewing operational and financial performance data and using results to drive follow-up and improvement.
• Strong communication, organization, problem-solving, and leadership skills.
• Proficiency with Microsoft Office and the ability to learn and effectively use company systems and reporting tools.
• Valid driver's license and reliable transportation, with the ability to travel within the assigned service area as needed.

Nice To Haves

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field.
• Previous management experience in home care, home health, or a Medicaid waiver environment.
• Experience with EDWP, Medicaid waiver programs, prior authorizations, billing processes, and/or caregiver compliance.
• Experience managing an area budget, revenue goals, census growth, or other financial/operational KPIs.
• Experience building relationships with referral sources, providers, and community partners.

Responsibilities

• Maintain strong client census and service delivery, with timely admissions, appropriate discharge management, and minimal service gaps.
• Meet established revenue, budget, billable-hour, and area growth expectations, with appropriate management of financial performance.
• Maintain appropriate staffing levels and Care Relationship’s Manager caseloads to support client needs and area operations.
• Identify and resolve billing and service barriers timely, including authorizations, denials, holds, reassessments, and other issues impacting billable services.
• Maintain strong client and caregiver compliance, including timely completion of monthly contacts, IDT visits, supervisory visits, reassessments, and required documentation.
• Ensure complaints, incidents, and operational concerns are addressed timely, appropriately documented, and followed through resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED