Area Operations Manager - Valet Trash

Community Concierge Services•Nashville, TN

11d•Hybrid

About The Position

Community Concierge Services (CCS) is a nationwide provider of doorstep waste and recycling collection for apartment communities. Each night, our dedicated team of over 600 employees services more than 150,000 apartment units across the country. As a rapidly growing company, we offer our team members opportunities for advancement, increased responsibilities, and additional shifts based on performance and reliability.

Requirements

A hands-on leader who's not afraid to work late nights or fill in on a route if needed
A natural problem solver and communicator-proactive, honest, and solution-focused
Comfortable managing people, systems, and processes in a fast-paced, high-accountability environment
Flexible and responsive-able to pivot when staffing gaps or service issues arise
A team builder who leads by example and wants to grow with the company

Responsibilities

Lead operations across multiple residential properties, ensuring flawless nightly execution
Hire and train managers and porters to CCS standards
Conduct employee audits and on-site quality checks
Build and maintain strong relationships with property managers and clients
Handle scheduling and ensure coverage-no missed pickups!
Manage employee logistics, including safety gear, reporting apps, and ADP payroll forms
Respond to on-site operational issues such as equipment failures or staffing gaps
Maintain nightly reporting, payroll, employee documentation, and compliance
Assist in community onboarding, including resident orientations and equipment distribution