The Area Operations Manager reports directly to the Regional Operations Manager and will oversee Operations Managers, Lot Coordinators, operations, sales, and financials for respective areas. This role ensures all standards for professionalism, appearance, vehicle, work ethic, customer service, and workplace safety and cleanliness are always upheld. The Area Operations Manager will develop and maintain relationships with current and prospective customers, attend regional operations team weekly meetings, and monthly meetings with Regional Operations Managers to review goals and expectations. This role involves visiting all stores within the area on a weekly basis, attending Regional & EchoPark conference calls weekly, and holding in-person meetings with all associates to discuss issues, daily goals, constraints, and plans for all stores. The Area Operations Manager will also attend trade walks and/or morning team huddles on a daily basis, audit nightly WIP emails/reports for opportunities of improvement, support needed, and/or overall location health, and reply once a week to every store’s nightly WIP emails/reports. Additionally, they will send weekly recap emails to store management for all stores in the area, ensure daily billing at all locations in the region, and work with the Regional Operations Manager to ensure proper budgeting, staffing, and planning is in place to handle current business. Reviewing monthly P&Ls and working with the Regional Operations Manager on financial improvement, ensuring locations, visits and calls are entered and notated in NetSuite, and reviewing and processing requisition/SCF forms are also key responsibilities. The role includes reviewing & correcting daily missing punch & punch changes, submitting bi-weekly Amex reports, submitting schedules to Human Resources monthly by the 25th of each month, and submitting all payroll for the area within assigned deadlines. Reviewing and/or submitting supply orders for all stores in the area, compiling monthly Risk Compliance reports for the area, and assisting in all Accounts Payables/Receivables for the area are also part of the role. The Area Operations Manager must keep up with new products available by supplier and inform technicians on those products, ensure effective and efficient operations, and be proficient in all Operations Manager and Lot Coordinator duties. They will ensure the proper roll out of new products, policies, practices and procedures, communicate daily with the Regional Operations Manager, and all assigned Operations Managers & Lot Coordinators, and provide important data and updates to the Regional Operations Manager in a timely manner. Other duties assigned by the Regional Operations Manager are also part of this role.
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Job Type
Full-time
Career Level
Manager
Education Level
Associate degree