Area Operations Manager - Behavioral Health

ARC Health Partners • Seattle, WA

11d • $80,168 - $90,000 • Onsite

About The Position

The Area Operations Manager is the business leader and responsible for oversight of their designated area/clinics to foster continued functionality, increased efficiency and growth of clinics. This is an exceptional opportunity for a healthcare operations leader who enjoys coaching teams, driving operational excellence, strengthening referral relationships, and growing a business while making a meaningful impact on patients' lives. As the operational leader for your assigned territory, you will be responsible for the performance and development of Clinic Coordinators and will be expected to provide occasional coverage for staff (including Coordinators and Technicians), to support the needs of the business and to maintain NeuroStim’s exemplary standard of patient care. The Area Manager will also collaborate with other Area Managers to oversee the identification and engagement of ‘Community Influencers’. As NeuroStim continues to grow, the Area Manager will help to expand the Provider Referral Program, which leverages personal and professional relationships to build NeuroStim’s area of influence.

Requirements

• Bachelor's degree required in Healthcare Administration, Business Administration, Healthcare Management, or a related field; equivalent combination of education and experience will be considered.
• Minimum of 5 years of progressive healthcare management experience.
• Outpatient clinic experience required. Must have baseline familiarity with patient flow, clinic workflows, insurance portals, and billing cycles.
• Multi-site management experience required - demonstrated success overseeing more than one clinic location or a high-volume outpatient operation simultaneously.
• Demonstrated success leading, coaching, and developing clinic staff to achieve operational, financial, and patient experience goals.
• Experience monitoring clinic performance metrics, patient volume, scheduling efficiency, and operational workflows to drive continuous improvement.
• Strong understanding of clinic operations, including patient scheduling, workflow optimization, inventory management, and facility oversight.
• Experience supporting financial performance through budget awareness, expense management, and achievement of revenue and productivity goals.
• Proven ability to build positive relationships with providers, referral sources, patients, and cross-functional teams.
• Strong problem-solving, organizational, and decision-making skills with the ability to prioritize competing demands in a fast-paced environment.
• Experience addressing employee performance concerns and partnering with Human Resources on employee relations matters.
• Proficiency with Electronic Health Record (EHR) systems, Microsoft Office Suite, and operational reporting tools.
• Knowledge of HIPAA, healthcare compliance requirements, and quality standards.
• Excellent written and verbal communication skills with the ability to effectively communicate across all levels of the organization.
• Ability to travel regularly between assigned clinic locations.
• Valid driver's license, reliable transportation, and the ability to meet company driving requirements.

Responsibilities

• Lead, coach,and develop Clinic Coordinators across the assigned region, providing fostering accountability and high performance while driving clinic growth and operational excellence.
• Oversee daily clinic operations to ensure consistent execution of company policies, operational standards, and patient care expectations.
• Monitor and analyze key performance indicators including patient starts, clinic volume, referrals, conversions, utilization, and Clinic Scorecard metrics to drive continuous improvement.
• Identify operational trends, barriers, and opportunities, implementing action plans to improve efficiency, productivity, and overall clinic performance.
• Execute organizational initiatives, process improvements, and operational changes to support scalable growth across the region.
• Maintain working knowledge of patient flow, billing cycles, and insurance authorization processes across your territory.
• Navigate insurance portals (Availity, One Health Port, and similar) to support clinic staff with authorization status, denials and escalations.
• Ensure clinics maintain accurate documentation and timely turnaround to support authorization approvals and minimize billing delays.
• Partner with Insurance and Billing teams to troubleshoot recurring authorization or reimbursement issues at the clinic level.
• Own the financial performance of the assigned area, driving revenue growth while managing operational expenses and profitability.
• Develop and execute strategies to increase patient volume, strengthen referral relationships, and expand market presence across all clinics.
• Collaborate with leadership to identify growth opportunities, advocate for necessary resources, and support strategic growth initiatives.
• Provide regular business updates highlighting territory performance, market opportunities, operational risks, and competitive insights.
• Foster a high-performing, patient-centered culture through coaching, mentorship, and ongoing development of Clinic Coordinators.
• Partner with Human Resources to address employee relations matters, including coaching, investigations, corrective action, performance management, and terminations as appropriate.
• Support Clinic Coordinators in resolving escalated patient concerns and grievances, partnering with Executive Leadership and the Medical Director when necessary.
• Communicate openly, honestly and constructively across all levels of staff, patients, and referral sources; address concerns regarding communication, trust, and respect to maintain professional relationships.
• Execute changes to NeuroStim policies and procedures as recommended to improve operations, expenditures, and the overall efficiency of the assigned area.
• Ensure clinics maintain operational readiness, including facility appearance, cleanliness, equipment functionality, inventory management, and supply availability.
• Partner with the Director of Clinical Operations and IT to maintain EHR functionality, troubleshoot operational issues, and ensure business continuity.
• Monitor compliance with organizational policies, patient care standards, quality initiatives, and regulatory requirements across all assigned clinics.
• Ensure consistent delivery of exceptional patient experiences while meeting or exceeding NeuroStim's operational, quality, and patient satisfaction standards.
• Other duties as assigned.

Benefits

• Competitive Annual Salary: $80,168.40- $90,000.00
• Bonus Opportunity up to 5% of annual salary
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager