Area Market Executive of Operations, Home Health

CenterWell • Washington, DC

5d • $123,800 - $170,300 • Remote

About The Position

This is a remote position with a travel component. You will report to the Area Vice President of Operations (AVPO). As Market Executive of Operations (MEO), you will monitor branch operations specific to market assigned. You will ensure that financial, clinical operations, and quality, service, and sales projects follow government regulations, along with corporate policies. Develop strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Create specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work with AVPO along with multiple teams at both the region and corporate level to ensure success of overall of assigned markets.

Requirements

• Bachelor's degree in clinical (nursing, therapy), healthcare administration, business or related field.
• 2-3 years in a Home Health Branch Director or multi-site leadership position.
• Experience with EMR and/or HIM Systems
• Home Health experience.
• OASIS experience.
• Managerial experience.

Nice To Haves

• RN or Clinician licensure.
• 8 or more years of experience with multi-site healthcare operations.
• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Responsibilities

• Assigned to a specific market within the area, manage Branch Directors within the assigned market, including people leadership management.
• Develop strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.
• Review and analyze assigned market conditions, competitors, and business volume.
• Coordinate with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.
• Partner with sales counterpart to ensure continued branch growth by expanding our client base.
• Partner with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI's. Support and ensure execution of performance improvement plans.
• May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.
• May oversee backfill for Branch Director and fill-in when Branch Director role maybe open.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager