Area Manager, NYC 2 - Full Time

Macy's•New York, NY

48d•Hybrid

About The Position

Bluemercury is seeking a passionate Area Manager to join their team. This role is crucial in enhancing customer beauty experiences by leading teams to provide exceptional service, in-depth product knowledge, and expert beauty advice. The Area Manager drives sales and optimizes customer service through client interactions and relationship building. They act as a beauty advocate, role-modeling best-in-class service, assisting clients, and empowering their team to exceed expectations. A keen awareness of current trends and the ability to connect with others are essential. The Area Manager will serve as the Store Manager in their home store and as a multi-unit leader for several other nearby stores. This position is for a strategic thinker passionate about elevating retail experiences, driving innovation, and shaping the future of the beauty industry. The Temporary Area Manager will perform the same functions and have the same responsibilities as a regular Area Manager, just on a temporary basis.

Requirements

2-3 years of retail management experience is required, beauty industry preferred
Advanced authority and expertise in successful retail team leadership required
Ability to efficiently travel between locations on a weekly basis
Time management excellence to manage competing priorities, teams, and locations
Prolonged periods of standing/walking around the store or department
Prolonged exposure to fragrance and home fragrance products
Frequent use of computers, handheld electronic equipment and cash registers
Reaching, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 25lbs.
Use of public transportation or driving to multiple locations

Nice To Haves

Strong interpersonal and communication skills; ability to connect and down the organizational ladder to share knowledge
Passion for beauty and staying updated with the latest trends and products
Flexible availability, including days, evenings, Saturdays, and holidays
Critical thinking, strategic partnerships, inspirational leadership
Strong interpersonal skills and ability to communicate and share knowledge
Resourceful and able to adapt quickly to changing priorities
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge to all members of the team and central business partners.
Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive results with insight and intuition by assisting clients to find the right products, demonstrating best practices, and nurturing client loyalty.
Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals. Create and execute store-level event strategies to drive incremental sales.
Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success. Proactively self-learning while collaborating with the team to cultivate a growth mindset.
Build relationships in your area to plan for and recruit a talent bench; this includes succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience and achieve both personal and team sales goals.
Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events. Engender repeat business with your own clients and train your team to create the same exemplary interactions that promote client loyalty.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
Collect customer feedback on products and services, providing insights to the management team for continuous improvement.