Area Manager - Indiana

Wawa, Inc.•Indianapolis, IN

About The Position

The Area Manager is responsible for delivering the Wawa Customer Experience, coaching and developing General Managers, and achieving market-level financial goals through ongoing, hands-on attention in stores. The role oversees store-level leadership and operations, supports workforce planning, ensures corporate standards and regulatory compliance, and helps store teams respond to customer, vendor, market, and operational challenges. The Area Manager maintains a continuous presence in stores across days and shifts for at least four days per week and travels locally 80% of the time. The role also requires availability to respond to store-related emergencies 24 hours a day, 365 days a year. Ability to relocate as needed is preferred.

Requirements

At least 3 years of experience in multi-unit management in Retail or the Food & Beverage industry.
Proven track record managing and developing team leaders.
Highly skilled in Microsoft Office Suite applications.
Must maintain a valid driver's license.
Ability to communicate effectively orally and in writing; analyze information and propose solutions; build and develop strong teams; and use consultative and facilitation skills.
High degree of professionalism and confidentiality.
Ability to handle multiple priorities and work in a fast-paced team environment with shifting priorities and timelines.
Understanding of P&L reports, budgets, and basic financial evaluation.
Ability to respond to store-related emergencies 24 hours a day, 365 days a year.
Ability to travel locally 80% of the time.
For internal applicants only: must currently be an AM, have DOSO approval to apply, and undergo an MVR check at time of offer.

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field.
Ability to relocate as needed.

Responsibilities

Coach and develop General Managers to ensure the right people are in place and store-level processes are executed effectively.
Support workforce planning and continued development of store-level management teams.
Deliver customer-experience initiatives, including brand standards, safe and secure store conditions, and associate and customer engagement.
Develop, implement, and maintain operational plans that meet corporate standards; help General Managers prioritize work.
Maintain a presence in stores across days and shifts at least four days per week to observe, coach, and set expectations.
Improve store leadership's business acumen and support store profitability and key performance indicators.
Ensure General Managers understand and are trained to use available business reports and tools.
Monitor local markets and competitors, share findings with Directors of Store Operations, and respond to changing conditions to achieve financial and business targets.
Ensure effective resolution of customer and vendor complaints and grievances.
Build and maintain relationships with corporate departments, external vendors, and professional community networks; connect stores with corporate teams to resolve store-specific issues.
Communicate professionally and promptly with internal and external customers.
Lead implementation and change management for new initiatives, secure alignment from General Managers, and share process feedback with the Director of Store Operations.
Ensure compliance with corporate policies, procedures, and local, state, and federal regulations; respond to crises with speed and sensitivity.
Apply accountability and progressive discipline consistently to support continuous improvement.
Model Wawa's Core Values and Brand Ambassadorship for associates, customers, and communities.
Provide direction and support to the team; monitor work, provide feedback and coaching, support development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.