Area Manager - DD/IDD Services
About The Position
The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements. The role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. The Area Manager partners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across programs. The position also supports operational stability, addresses program concerns, and helps individuals make meaningful choices in community-based residential settings.
Requirements
- Bachelor’s degree in Human Services or a related field, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
- 2–3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services.
- Prior supervisory or management experience within residential or human services settings.
- Understanding of person-centered supports and compliance standards.
- Proficiency with Microsoft Office programs and ability to adapt to new technology platforms.
- Valid driver’s license and a driving record that meets agency insurance requirements.
Nice To Haves
- Knowledge of Medicaid Waiver or HCBS, CIH services.
- Experience supporting multi-site residential or community-based programs.
- Experience with staff development, training coordination, or leadership mentoring.
- Data-driven performance management experience.
- Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards.
Responsibilities
- Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery.
- Support hiring, onboarding, scheduling, training, and ongoing staff development across assigned programs.
- Oversee daily operations of multiple homes and programs to ensure services are person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards.
- Maintain readiness for audits, inspections, and licensing reviews.
- Promote individual choice, independence, and person-centered planning.
- Address operational, staffing, participant, and family concerns in a positive and professional manner.
- Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams.
- Participate in an on-call rotation and respond to emergencies or operational concerns as needed.
Benefits
- 401(k) plan with up to 3% employer match after one year of service
- Medical, dental, vision, life insurance, supplemental insurance, disability coverage, FSA, and HSA options for eligible employees
- Pet insurance
- PTO for eligible employees, with PTO donation options
- Paid training, onboarding, and ongoing professional development opportunities
- Employee Assistance Program
- Access to Tapcheck
- National brand discounts
- Employee referral program
- Internal job mobility nationwide
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
