Retail-Atlantic - Area Manager Cleaning Industry- Halifax

United Services Group•Halifax, NS

1d•Onsite

About The Position

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. The key focus areas of this role are in managing Customer Experience & Retention, Communication between United, Customer & Partner, Performance of our Partners & Cleaners, Overall Store Operations (Including store budgets, profitability & KPI’s), Quality Standards & Audits, Training, Cost Management, Increasing Revenue & Profits per Store and Customer Banners, and United & Customer Processes, Policies & Guidelines. Support to other Area Managers is also required.

Requirements

Degree in business administration or related field.
Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
3 – 5 years’ experience in a supervisory role.

Responsibilities

Participate in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add-on sales opportunities).
Implement store-level budgets and create/develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Build strong relationships with customers and business partners at store level, acting as a brand ambassador.
Serve as the single point of contact at store level for communication between United and the customer for all services and various departments within United.
Address store-level customer concerns and provide timely and effective solutions.
Support Regional Management in face-to-face meetings with key customer stakeholders.
Participate in daily/weekly/monthly meetings with customers on store audits, case management, action plans, periodic schedules, and scope of works.
Provide daily/weekly/monthly reporting on issues and escalations to the customer.
Conduct weekly or as required, store compliance walks with customers.
Lead or participate in store transition meetings for new customers and partners.
Lead and coordinate all store-level communication with United Partners daily on issues and actions.
Set expectations with Partners, provide training, coaching, and mentoring.
Participate in cross-functional weekly and monthly meetings with Regional & Support Teams.
Lead all process initiatives/implementation at store level and work with Sr. management on identifying store-level trends and process gaps.
Lead store-level customer store/calibration walks.
Lead process adoption in Salesforce.
Manage business using provided United technologies (e.g., Salesforce/Outlook).
Lead and/or support key United operational processes and KPIs.
Support Partner Change Overs (PCO) with the Partnership team.
Manage material ordering and in-store specials.
Conduct visitation audits and manage case management for issues and escalations.
Create and implement periodic schedules.
Ensure A.R.I and H & S Compliance.
Ensure I.D. Badging & uniform compliance for all Partners & cleaners.
Conduct in-store Partner training and support Partner Effectiveness in the Partner training program.
Support the Partner Effectiveness team in hiring/recruitment/termination of Partners.
Collect Annexes or any other types of inspections/reporting required by Customers for billing purposes.
Manage store-level financial activities including revenue, cost per store, budget vs. actual, gross margins, billing, invoicing, customer/supplier/sub-contractor expenses, employee hours, material costs, and equipment repair costs.
Support Sr. Management for operational costing for new & existing business.
Monitor asset inventory, including equipment and supplies at store level.
Implement transitions of new business in stores in compliance with the customer transition process.
Lead growth of in-store business by upselling special services.
Co-lead Performance Management for Partners with the Partner Effectiveness team.
Support Partner Effectiveness team in hiring/recruitment/termination of Partners and Partner management.
Lead in-store Partner training (scope, equipment, material ordering) and support Partner Effectiveness & L&D in the overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitor performance of reporting Partners and apply performance improvement plans.
Manage business using provided United technologies (e.g., Salesforce & Microsoft Programs).
Responsible for asset management.