Area Manager, Cincinnati
About The Position
The Area Manager will be a key player in strategies and execution leading to the development of our market in Cincinnati, OH area. This role is on-site, in Evandale (zip code 45241), opening in Spring of 2027. Training will take place in Phoenix in December 2026, with extensive travel expected in Tampa, FL in January 2027, and other markets before the opening of the Cincinnati market. Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. This includes direct oversight and guidance to 30-60 field employees to include: branch manager, sales & service technicians, maintenance technicians, door installers and warehouse employees.
Requirements
- Minimum of 5 years managerial experience supporting and training a team.
- Multi location leadership is required.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with CRM system (Service Titan).
Nice To Haves
- Preferred prior knowledge of the home service industry (HVAC, plumbing, electrical, roofing, etc).
- Bachelor’s Degree in a related field is preferred but not required.
Responsibilities
- Provide direct oversight and guidance to up to 20-40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees.
- Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc).
- Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams.
- Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond.
- Responsible for batch/deposits, tracking expenses, and purchasing.
- Track budgets and profit and loss statements.
- Actively monitor and manage fleet in collaboration with Fleet team.
- Attend home and trade shows.
- Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner.
- Owns customer escalation management as well as providing expert help for technician calls.
- Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely.
- Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention.
- Monitors video footage from fleet vehicles.
- Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians.
- Verify Employee timecards every week to ensure approved overtime and payroll accuracy.
- Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime.
- Assist technicians in the field and participate in operational ride alongs as needed.
- Traveling to job sites for unannounced audit of quality of work.
- All other job duties as assigned.
Benefits
- Expenses paid for training in Phoenix.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
