Area Manager - Maryland

PACSUN•Columbia, MD

6d•Hybrid

About The Position

The Area Manager is responsible for cultivating a group of customer-focused, sales driven, profitable and productive retail stores across a small geographical Area within a Region. The Area Manager leads teams by exhibiting passion for product, brands, fashion and trends. The AM is directly responsible for meeting all financial and expense goals, all aspects of visual presentation and operational functions of their own store and supports their Area’s stores in meeting the same goals. The AM maintains all responsibilities as a member of their “Home Store” team and also serves as a leader among peers to influence, motivate and inspire the Regional team. Ultimately, the AM provides a rewarding employee experience and exceptional customer experience every day in multiple locations.

Requirements

Minimum five years retail management experience
Four-year college degree preferred
Effective written, verbal and presentation skills
Experience as a leader within a specific division of responsibility in his or her work group
Strong interpersonal and communications skills with the ability to communicate at all levels
Proven ability to drive sales results
Proven track record of promoting talent and ability to build winning teams
Excellent time management skills
Ability to interpret all policies and procedures to resolve customer and associate issues
Proficient in math and possesses strong computer skills

Nice To Haves

Ability to relocate preferred

Responsibilities

Recruits, interviews, hires, develops, retains, and promotes relevant top talent; those with a passion for the product and the brands that we sell
Interviews all Store Management and Key Holder candidates for the Area
Actively develops, supports and promotes Store and Assistant Store Managers to larger volume tier stores or next-step roles.
Participates in Talent Review process for the Area and makes succession planning recommendations to District Manager, Regional HR Manager and Regional Director
Creates a network in order to build and maintain a pipeline of talent (Sales Associate and above)
Works with Store Managers in assigned Area to identify high-potential internal and external talent and strategically align bench strength within Area, District and Region
Assesses talent skill gaps and opportunities in the stores within scope and partners with Store Managers in making effective hiring decisions
Supports and/or executes company training and development programs for all direct reports
Conducts frequent career coaching conversations with all direct reports and store teams
Owns Performance Management for Store Management in the Area in partnership with the Regional Leadership team
Recognizes and celebrates individual and team achievements
Provides an “open door” where team members are free to express their concerns and ideas
Inspires, motivates and influences peers and others by exhibiting core value behaviors at all times
Executes the company’s Field Mission; drives results and maximizes business opportunities within his or her scope of responsibility
Trains and coaches Triple A Selling behavior in all locations; ensures an engaging, positive and authentic connection with all Customers
Sells and acts as Sales Leader as a regular part of the Home Store schedule
Coaches Store Managers in the Area on teaching and inspiring Triple A Selling
Sells side-by-side during peak business with all store teams
Cultivates a culture that anticipates and determines Customer needs and “solves for yes” to ensure customer satisfaction in all locations
Effectively addresses all Customer complaints for the Area and turns situations into teaching moments for Store Management and Associates
Effectively manages schedule to impact the business during critical selling periods and inspects Zone Sheets for all Area stores
Effectively manages his or her schedule and distorts time appropriately for short and long-term business impact throughout the Area
Controls and influences sales plans, drives profitability and manages expenses
Steps in and supports Triple A Selling as needed
Evaluates sales and payroll results on a daily basis using key business reports and tools; develops plans to improve when necessary
Monitors scheduling and payroll within his or her scope of responsibility
Holds self and others responsible for the accomplishment of all KPI goals
Implements and enforces all updates and changes of company policies and procedures
Promotes and motivates store management to participate in company contests and events
Ensures proper execution of all visual and marketing initiatives in all stores
Addresses and resolves Customer and associate questions and issues in a timely manner
Provides feedback to Regional Team regarding store and Customer opportunities
Knows market demographics and can speak to competition
Encourages stores and managers to participate in local community initiatives to drive brand awareness and create loyalty
Operates as part of the Home Store’s regular schedule
Achieve pre-determined payroll budgets and shrink goals for the Home Store and influences results in Area stores
Ensures all associates adhere to the company’s Personal Appearance Guidelines
Provide training and guidance to management in store operations
Holds teams and individuals accountable to all timelines, deadlines and compliance standards
Monitors and approves expenses and mileage as necessary
Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
Serve as a PacSun advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent that delivers performance excellence.
As a manager, serve as a leader of company culture, norms, and conduct.
Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.