Full Time Area Manager

Office Pride•Richmond, VA

4d•$60,000

About The Position

Area Manager Position Summary This Area Manager position owns delivering commercial cleaning services for all of our clients. We currently have 40+ clients and are growing. The Area Manager is responsible for all aspects of customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would average 50 plus hours per week. Availability is key since training and troubleshooting could happen before or after the normal hours.

Requirements

2-3 years previous management experience
2-3 years cleaning, restaurant, or hospitality industry experience a plus
Thrives in fast-paced environment with lots of moving parts and people.
Ability to work flexible hours as needed
Floor & Carpet cleaning knowledge a plus
Spanish Speaking a plus
Military experience a plus
Understanding of cost control, budgets, and financials
Good communication skills both written and spoken
Driver's License

Nice To Haves

2-3 years cleaning, restaurant, or hospitality industry experience a plus
Floor & Carpet cleaning knowledge a plus
Spanish Speaking a plus
Military experience a plus

Responsibilities

Customer Satisfaction and Service Excellence
Establishes rapport with client to provide excellent customer service.
Maintains an environment that is clean, attractive, and orderly.
Ensures task list is completed to contract plus.
Evaluates and verifies cleaning crew staff’s performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.
Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.
Identifies need and prices additional work such as floor, disinfecting or project work.
Efficiency Improvement and Budgets
Manages employee work schedules, reviews, and approves payroll (overtime and time off)
Ensures labor and supply costs are underbudget.
Establishes workflow and assignments and documents roles.
Continuously improves efficiency and cost through improved methods and equipment.
Employee Growth and Satisfaction
Interviews, selects, and assigns cleaners to dynamic schedule.
Develops and grows leaders and supervisors and ensures job function training to employees.
Identifies staff development and ongoing training needs on each cleaning crew member.
Demonstrate and promote company culture, values, and management philosophy.
Ensure safety & security programs are implemented to meet clients’ high standards.