Area Manager, Chicago 2 - Full Time

Macy's•Chicago, IL

10d

About The Position

About Bluemercury With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy's, Inc. nameplate offers a highly curated and premium product assortment across a range of categories, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit www.bluemercury.com . Job Overview We are seeking a passionate Area Manager to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Area Manager you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients' expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team. You will serve as the Store Manager in your home store and also as a multi-unit leader for several other nearby stores. If you are a strategic thinker with a passion for elevating retail experiences, driving innovation, and shaping the future of the beauty industry, we encourage you to apply for this Area Manager role. Join Bluemercury and be at the forefront of revolutionizing the way our customers experience beauty. The Temporary Area Manager will perform the same functions and have the same responsibilities as a regular Area Manager, just on a temporary basis.

Requirements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Strong interpersonal and communication skills; ability to connect and down the organizational ladder to share knowledge
Passion for beauty and staying updated with the latest trends and products
Flexible availability, including days, evenings, Saturdays, and holidays
Critical thinking, strategic partnerships, inspirational leadership
Strong interpersonal skills and ability to communicate and share knowledge
Resourceful and able to adapt quickly to changing priorities
2-3 years of retail management experience is required, beauty industry preferred
Advanced authority and expertise in successful retail team leadership required
Ability to efficiently travel between locations on a weekly basis
Time management excellence to manage competing priorities, teams, and locations
Prolonged periods of standing/walking around the store or department
Prolonged exposure to fragrance and home fragrance products
Frequent use of computers, handheld electronic equipment and cash registers
Reaching, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 25lbs.
Use of public transportation or driving to multiple locations

Responsibilities

Give, Receive, and Share Information: Facilitate consistent team and individual communication to ensure collective knowledge to all members of the team and central business partners.
Inspire Your Team: Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
Lead By Example: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive results with insight and intuition by assisting clients to find the right products, demonstrating best practices, and nurturing client loyalty.
Leverage Strategy to Achieve KPIs: Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals. Create and execute store-level event strategies to drive incremental sales.
Consistently Train and Develop Your Team: Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success. Proactively self-learning while collaborating with the team to cultivate a growth mindset.
Actively Recruit Top Performers: Build relationships in your area to plan for and recruit a talent bench; this includes succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.
Build Client Relationships: Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience and achieve both personal and team sales goals.
Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events. Engender repeat business with your own clients and train your team to create the same exemplary interactions that promote client loyalty.
Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.