Area Manager

FirstBank•Nashville, TN

5d•Hybrid

About The Position

The Area Manager will be a leader within the retail area and manage one to two retail financial centers, providing oversight on the retail daily operations and service levels at designated centers. This role is responsible for fostering and developing long-lasting customer relationships, driving retail growth, and achieving financial goals through deploying retail customer acquisition and service strategies. The Area Manager will promote a high standard of customer service and manage the team by recruiting, hiring, coaching, training, and providing direction to team members through feedback to support personal development and ongoing improvement.

Requirements

5+ years of experience within banking retail or lending responsibilities.
Proven experience demonstrating the development of customer relationships, the cultivation of referral sources, and the development of new account relationships.
Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies.
Proficient experience with Microsoft Office including Outlook, Word, and Excel.
Ability to set the tone of the financial center to provide exceptional customer experience.
Ability to organize and manage competing priorities effectively across financial center locations while developing plans for growth.
Excellent written and verbal communication skills.
Strong interpersonal skills with ability to develop relationships with the customer.

Nice To Haves

3+ years of leadership experience preferred.

Responsibilities

Collaborate with area management to develop and execute financial center-specific sales and strategies.
Lead, coach, and motivate financial center staff to achieve sales goals and provide excellent customer service.
Maintain and develop relationships with existing customers, continually deepening those relationships to further achieve deposit and loan goals.
Drive financial center profitability by encouraging day-to-day service and sales activity compliance with policy standards for customer and operational excellence, meet regulatory compliance requirements, and motivate and coach staff toward the achievement of sales goals and financial center balance sheet growth using bank product knowledge expertise.
Manage expanded staff and maintain appropriate staff levels based on daily operational needs; provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
Maintain efficient administration of daily operations, ensuring compliance with FirstBank policies, procedures, security, and internal audits.
Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations, and values.
Develop and maintain an active portfolio of Consumer and Commercial loans, identifying and approving loans within prescribed limits, referring larger and/or specialty loans to Bank partners as appropriate.
Prepare, review, and/or decision all account documentation, including credit quality pertinent to loans, and monitor the administration of the loan closing process.
Responsible for expense management for designated team(s).
Participate in Bank and community activities to increase and maintain FirstBank’s visibility and relevance within the assigned Market.
Set the financial center standard of consistent, distinctive service to all customers when delivering the FirstBank service experience.
Model, practice, and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership through communication, performance management, development, and recognition of staff.