Area Manager Req # - 4083

Denali Water Solutions•Jurupa Valley, CA

2d•Hybrid

About The Position

The Area Manager is responsible for directing, coordinating, and overseeing the collection activities of Class A CDL Drivers in a geographically dispersed area. Responsibilities include providing strategic leadership and direction, route coverage for drivers within assigned areas which may result in being in the field 25% - 75% of the time to assist in new customer route coverage, rollouts, and equipment drops. This position requires a deep focus on communication, safety, outstanding service to our customers, and driving efficiency to increase productivity and support a culture of driving employee and customer engagement.

Requirements

Strong phone/email contact handling skills and active listening
Team player willing to help others as needed.
Familiarity with CRM systems and best practices
Customer orientation and ability to adapt/respond to different styles.
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively.
Working knowledge of Microsoft Excel
Ability to quickly learn new computer applications and systems.
High School Diploma or GED.
Must have a valid driver's license.
Must be able to read, write, and follow verbal and written instructions in English.

Nice To Haves

2-3 years of experience, preferred.
Class A CDL is a plus.
Knowledge of organic food waste recycling, preferred.

Responsibilities

Manage the day-to-day operations and provide daily support to a diverse team of 5-15 Class A CDL drivers, Lead Support, and utility workers across a geographically dispersed area to ensure quality, safety, efficiency, performance, and profitability.
Oversee personnel needs of the department including selecting prioritized coaching, training, and evaluating employee performance. Provide input into hiring, termination, and promotion decisions.
Assist in the development and implementation of training programs to ensure consistent performance while building relationships with a Team to encourage retention.
Assist in scheduling and routing new customer rollouts, equipment drops or ride-a-longs with the training team with new and current drivers to evaluate and train.
Act as the liaison between operations, drivers, Dispatch, and any other support team.
Assist Dispatch in determining the methods and areas of route coverage needed by scheduling, directing, and solving activities related to dispatching and the tracking of all drivers.
Review daily/weekly routes, determine potential gains from re-routing, and recommend re-routes.
Review and manage Open Cases with customers.
Assist Dispatch in investigating all Service Failures, of Geofence, and provide an action plan to prevent future occurrences.
Conduct scheduled performance reviews and submit recommendations for salary adjustments.
Enforce company policies and issuance of coaching/disciplinary documentation.
Act as or designate a driver advocate toward internal departments to answer driver questions, driver concerns, and resolve issues.
Ensure routing technology is used and routes are executed as designed.
Ensure safety procedures are adhered to Company Operating Standards. This includes reviewing driver DOT logs for HOS compliance.
When necessary, maintain the use of our Transportation Management Software (TMW) to keep track of daily loads and ensure that drivers are adhering to processes and procedures while running routes.
Maintain, monitor, and act on expense control initiatives to actively manage driver spend.
Maintain asset inventory lists and files.
Operate and maintain field equipment (Spreaders, farm tractors, pumps, wheel loaders, etc.) while maintaining full environmental compliance.
Assist Regional Ops. Mgr., with scheduling repairs and preventative maintenance for on-road and off-road equipment.
Manage Client Sampling program and perform sampling and lab submission.
Maintain accurate and correct paperwork and submit it in a timely fashion.
Inspect and maintain all equipment being used in the field.
Be aware of all equipment malfunctions and parts repair or replacement.
Ensure safe equipment operation.
Maintain a safe work environment.
Become a team player, be accountable, and have a positive and professional attitude.