JANITORIAL Area Manager Baltimore/surrounding area

Bluechip Pros•Baltimore, MD

5d•Onsite

About The Position

Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions; and perform a variety of technical tasks relative to assigned areas of responsibility. Area/Account Mangers will deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are responsible for driving and obtaining new business through their market.

Requirements

Leadership skills
Ability to deliver desired results while staying financially responsible within budget guidelines
Ability to drive and obtain new business
Ability to handle employee issues
Ability to maintain business continuity using EPay
Ability to prohibit manual punches
Ability to terminate employees in the system within the first week of separating from company
Ability to minimize exception clocking’s by providing ongoing employee training
Ability to develop and execute a recruitment strategy for each area/location
Ability to process new hire paperwork per HR established processes
Ability to onboard new hires
Ability to order supplies in advance and anticipate orders within budgets monthly
Ability to submit equipment repairs in a timely manner
Ability to perform preventative maintenance of equipment
Ability to maintain equipment inventory by location
Ability to maintain a consistent visitation schedule for location audits
Ability to provide daily status updates with successes and areas of concern
Ability to create action plans to address concerns
Ability to conduct consistent quality control audits
Ability to address customer call outs/notifications within 24 hours
Ability to develop a plan of action to address customer needs
Ability to oversee OSHA required safety trainings
Ability to ensure Supervisors are performing safety inspections
Ability to work with safety, security, and clients to report potential problem areas
Ability to create and monitor safety exposure plans
Ability to assure all SDS sheets and manuals are in the janitorial closets
Ability to report all incident/ accident reports Immediately
Ability to maintain 100% utilization of approved budgets hours per week
Ability to restrict overtime to Mall approved hours in advance
Ability to communicate changes to budgeted hours
Ability to encourage the team to seek out future business opportunities
Ability to submit tracker weekly
Ability to strive for two conversations weekly that may lead to future business
Ability to submit additional business per diem purchase order tracker weekly
Ability to sell out of scope work at current client sites

Nice To Haves

Experience in the janitorial industry
Experience in management or leadership roles

Responsibilities

Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations.
Communicate consistently with direct reports to resolve concerns in a timely manner.
Ensure direct reports and clients have functional location schedules two weeks in advance.
Enforce proper uniform attire for all employees daily.
Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
Partner with HR to handle employee issues.
Identify high performers for potential leadership opportunities.
Review budget and payroll reports to track financial results on a daily basis.
Monitor punches and attendance for accuracy and consistently and address manual punches; monitor attendance daily.
Attend and participate on weekly Regional calls, reviewing personal performance.
Consistently use EPay to maintain business continuity: Prohibit manual punches. Terminate employees in the system within the first week of separating from company. Salaried employees must enter their time into Blue Force weekly. Minimize exception clocking’s by providing ongoing employee training.
Anticipate hiring needs and keep job postings current within 5 days, withdraw old postings with HR assistance ([email protected]).
Develop and execute a recruitment strategy for each area/location.
Email all background check requests to [email protected].
Process new hire paperwork for new hires per the processes established by HR.
Onboard new hires on their first day: Review their role responsibilities. Train them how to use the timekeeping system. Present company policies, procedures, and code of conduct. Safety training.
Ensure uniforms are ordered and delivered to new hires by their first week.
Order supplies in advance and anticipate orders within budgets monthly.
Submit equipment repairs in a timely manner to Bill Faulhaber, Central expenses to Expense @bluechip-pros.com, and Operations VP once Regional Manager reviews and approves.
Perform preventative maintenance of equipment to keep in prime working condition.
Maintain equipment inventory by location.
Maintain a consistent visitation schedule for your location audits and communicate plan to the Regional Manager and VP of Operations via email.
Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
Conduct consistent quality control audits at each location and immediately address any issues that are uncovered in audits.
Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.
Oversee OSHA required safety trainings at your locations.
Ensure that Supervisors are performing weekly informal safety inspections and monthly formal safety inspections.
Work with safety, security, and clients to reporting potential problem areas.
Create and monitor safety exposure plans at each site and ensure they’re current.
Assure all SDS sheets and manuals are in the janitorial closets.
Report all incident/ accident reports Immediately.
Maintain 100% utilization of approved budgets hours per week.
Ensure Overtime is restricted to Mall approved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager.
Communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Account Receivable Manager.
Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business.
Submit additional business per diem purchase order tracker weekly.
Sell out of scope work at current client sites