Area Manager, Smoky Mountains

AvantStay•Sevierville, TN

7d•$75,000 - $85,000•Onsite

About The Position

As an Area Manager, you will oversee all daily operational activities related to our AvantStay properties in the Smoky Mountains area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position requires close proximity to the market with frequent travel to various sites within the designated area.

Requirements

4+ years of property management experience with multi-site locations and exposure to working with decentralized teams
2+ years of experience in people management
2+ years of in homeowner relations
Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
Ability to execute on light maintenance needs
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Basic skills in Microsoft Office (Excel, Word & PowerPoint); CRM knowledge is a plus

Responsibilities

Directly supervising and managing market staff, including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel.
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property.
Supervising the progress and rectification of guest and homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations.
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
Traveling daily to various properties within the designated area to oversee operations and ensure compliance.
Being available “On Call” after-hours for market support.