Area Manager Site Quality Operations

QVC•Usa, CA

3d•Onsite

About The Position

The Area Manager Site Quality Operations supports QVC and supervises site quality operations by leading departmental performance, supporting business goals, driving cost-efficient and quality-focused processes, delivering excellent customer service, and fostering a positive employee relations environment. This role is onsite and will require you to be onsite at our Ontario, California Fulfillment daily. Job seekers must reside in California to be considered. Relocation assistance is not available for this role.

Requirements

Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience.
2–3 years of leadership or supervisory experience, ideally in a high-volume distribution center
Strong leadership, problem-solving and decision-making skills.

Responsibilities

Champion QVC’s customer-first culture by leading with enthusiasm, modelling company values, and fostering a positive, motivating work environment.
Supervise daily operations for the assigned area by prioritizing, assigning and reviewing work to achieve productivity, volume and quality targets.
Maintain a clean, safe and compliant workplace by upholding company policies, procedures, performance standards and operational plans.
Identify performance trends, issues and process gaps, then develop and implement effective solutions through proactive problem-solving and team involvement.
Lead, coach and develop both base and flex employees through regular feedback, performance reviews, training, and partnership with managers and HR on action plans.
Support departmental success through cross-functional collaboration, staffing program improvement, team communication, administrative reporting, and contribution to long-term goals and continuous improvement initiatives.