Area Manager / Robotics Specialist - Wisconsin

Sizemore•Madison, WI

12d•Hybrid

About The Position

The Area Manager/Robotics Specialist will be responsible for performing successful operations related duties under the direct supervision of the Regional Manager. The Area Manager is responsible for developing, overseeing, and monitoring the development of progression performance over a specified region, assuring compliance with company standards; ensuring excellent internal and external communication skills to maintain superior support and services. Responsibilities also include working with all levels within a fast-paced and deadline-driven organization. This position requires bilingual (English/Spanish) skills. The role involves direct hire with career growth opportunities.

Requirements

Bilingual (English/Spanish) skills are required.
Professional written and oral communication
Excellent customer service skills
Strong customer-facing and problem solving abilities
Must understand how to motivate and provide supportive leadership (this would include practicing a “coaching” style of management that utilizes collaborative and team directed approaches to managing employees)
Ability to work with various departments and foster teamwork
Ability to work independently with minimal supervision in a fact paced work environment
Ability to adapt to changes in the work environment, manages competing demands and is to deal with frequent change, delays or unexpected events
Skills in database management and record keeping
Ability to identify and resolve problems in timely manner
Ability to gather and analyze information skillfully
Demonstrate resourcefulness and initiative in dealing with operations challenges
High degree of professionalism and commitment to confidentiality
Ability to multi-task and effectively prioritize among competing responsibilities
Proficient at Microsoft Office, including Word and Excel and ability to quickly become proficient in other required software
Ability to work nights, early morning or weekend hours and to travel locations to meet with employees and customers
A valid driver’s license and satisfactory driving record
Demonstrate a commitment to service and professionalism through appropriate conduct and demeanor.
Possess patience, tact, enthusiasm as well as diplomacy when dealing with any person no matter the circumstances.
Possess initiative and sound judgement in evaluating and reacting to situations.
Ability to multitask and work under pressure in potentially stressful and time sensitive situations.
Possess problem-solving skills with high attention to detail, including the ability to prioritize.
Ability to work with minimum supervision, read/comprehend detailed instructions and process information with accuracy and clarity.
Communicate effectively both verbally and written.
Ability to pass a criminal background, a clean MVR check (if driving), and employment verification.
Ability to pass a pre-employment and random employment drug screens.

Nice To Haves

Travel to Marquette, MI as needed

Responsibilities

Provide high level of customer service and account management to stores in an assigned district, taking all action necessary to ensure completion of required work, according to contract scope, company policy and direction of District Manager
Ensures that quality work is being performed at all levels in all stores within their scope
Understands how to operate autonomous scrubbers and can train and create routes as necessary
Ensures employees are operating autonomous scrubbers according to specifications given
Reviews autonomous scrubber output reports daily and works with teams to meet run time goals
Effectively manage and train work crews assigned to various locations
Ensure timely completion of work orders and projects
Take all actions necessary to keep proper staffing, including but not limited to advertising, training, budgeting, scheduling
Moves equipment and helps complete projects as needed
Coordinates and tracks work flow, schedules, and projects
Maintain labor budget, quality standards, and customer quality standards for account retention
Regularly inspect assigned accounts and submits monthly site visit reports
Ensure that all needed supplies and necessary equipment are available and in working condition for assigned store locations
Actively promotes and personally observes safety and security procedures, and proper usage of equipment and materials
Assist when necessary in the completion of daily cleaning duties; fill in as necessary when short handed
May require to work more than 40 hours per week, including weekends and holidays.
Position requires not only normal working hours, but also being on call anytime if a problem arises
Obtains Employee ID Number prior to a new employee starting.
Oversee the completion and timely submission of all new hire employee paperwork (and compliance required documents), including an accurate I9 form
Knowledgeable in the Company’s policies. Ensures compliance and adherence to state and federal laws, and company policies
Ensures consistent application of Company’s polices
Manages progressive discipline/termination of all employees under his/her supervision
Reports to HR promptly all terminations of employment and provide accurate reasons for those
Assists HR with investigations, including but not limited to serious investigations regarding harassment, discrimination and retaliation complaints; safety related complaints or issues; general liability and worker’s compensations claims
Performs other duties as assigned and as dictated by the area’s evolving needs and priorities
Drives a culture of constant improvement, identifying and implementing changes to increase productivity and efficiency of service.
Enforces Sizemore’s policies and procedures as needed.
Additional duties assigned, as necessary.