Area Manager - Residential Services (IDD) (3497)
About The Position
Friends4Life (F4L) is seeking a dependable, organized, and compassionate Area Manager to oversee residential services for adults with intellectual and developmental disabilities (IDD). This position plays a critical leadership role within the organization, supporting the daily operations of multiple residential homes while promoting high-quality, person-centered care, strong team performance, and accountability across the program. The Area Manager serves as a key connector between clients, staff, families, and leadership — ensuring individuals are not only safe and supported, but thriving within structured and meaningful home environments. This is meaningful work. It is also leadership work. We are looking for someone who leads with professionalism, emotional maturity, responsiveness, and consistency. This is not a desk-only management position. F4L Area Managers are active, hands-on leaders who support and mentor House Managers and direct care staff, spend time directly engaged in homes alongside their teams, help solve problems in real time, promote accountability, consistency, and professionalism, build strong relationships with clients, families, and staff, and help create stable and supportive home environments. This role is ideal for individuals who are calm under pressure, highly organized, team-oriented, and committed to high-quality care.
Requirements
- Valid driver’s license
- Valid auto insurance
- Clean driving record
- Ability to pass a criminal background check
- Strong organizational, communication, and problem-solving skills
- Ability to remain flexible and responsive during urgent or unexpected situations
Nice To Haves
- Previous leadership or supervisory experience preferred
- Experience working with individuals with intellectual or developmental disabilities preferred
Responsibilities
- Provide leadership and oversight across assigned residential homes
- Support, coach, and develop House Managers and direct care staff
- Promote consistency, accountability, and positive team culture
- Spend a minimum of 16 direct care hours weekly engaged in homes alongside staff
- Ensure teams are trained, prepared, and supported to perform their responsibilities effectively
- Promote client well-being and person-centered care
- Ensure completion of medical appointments, follow-ups, and after-visit documentation
- Support access to Vocational Rehabilitation and community-based services
- Conduct monthly client check-ins to monitor satisfaction and address concerns
- Ensure documentation is completed accurately, thoroughly, and on time
- Monitor medication administration systems, MARs, and medication documentation
- Ensure timely completion of quarterly summaries
- Communicate proactively regarding compliance concerns or gaps
- Maintain professional and responsive communication with families, guardians, and support coordinators
- Serve as a primary point of contact regarding client care and home operations
- Monitor home conditions, safety concerns, maintenance needs, and supply levels
- Support scheduling coordination, cleaning expectations, and overall organization within homes
- Promote safe, clean, and well-maintained living environments
- Model professionalism, empathy, and leadership
- Promote dignity, responsiveness, and respectful communication
- Help staff resolve challenges independently while escalating critical issues appropriately
- Participate in leadership meetings and operational check-ins
Benefits
- Competitive salary or hourly compensation based on experience
- Paid Time Off (PTO) eligibility
- Leadership development and ongoing training
- Mileage reimbursement (when applicable)
- Opportunities for growth within the organization
- Meaningful, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
