Area Manager II - ICQA

Stord•Atlanta, GA

17h

About The Position

Stord is hiring an ICQA Area Manager II to oversee inventory control and quality assurance operations at an assigned site. The role supervises ICQA associates and leads as they perform quality routines, research, audits, and other inventory-related work. The manager ensures consistent use of standard operating procedures, tracks performance, manages inventory shrink and bin accuracy, and supports customer-specific quality requirements and inventory escalations. The position reviews operational data and workload plans to identify trends, risks, and performance gaps. It also supports root-cause analysis, corrective and preventive actions, audit responses, and continuous improvement. The manager coaches and develops employees, fostering accuracy, accountability, proactive problem-solving, and associate growth. Work takes place in a distribution center and may require overtime, evenings, weekends, or other non-standard hours based on business needs.

Requirements

Two to four years of experience working with warehouse management systems (WMS) or inventory systems in a high-volume facility.
Previous leadership experience.
Bachelor’s degree or relevant experience.
Basic clerical and data-entry skills.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills, including the ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 lbs.
Ability to perform basic mathematical calculations.
Ability to recognize and attend to important details accurately and efficiently.
Ability to work independently with minimum supervision.
Ability to build effective working relationships.
Ability to work constructively under stress and pressure with high workloads and deadlines.
Ability to effectively use relevant material-handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center environment with exposure to varying heights, varying temperatures, and moderate, consistent noise levels.
Availability for occasional non-standard work hours or overtime as business requires.
Flexibility to work overtime, evenings, and weekends according to business needs.

Nice To Haves

Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvements, including Lean Six Sigma and/or Kaizen.

Responsibilities

Oversee site ICQA activities, including cycle counts, physical inventories, audits, investigations, reconciliations, and projects.
Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
Review daily and weekly data to identify trends, high-risk areas, performance drift, and workload planning needs.
Conduct weekly reviews with the ICQA Operations Manager to drive continuous improvement and accountability.
Ensure compliance with customer-specific quality requirements.
Support CAPA execution, audit responses, and inventory-related escalations.
Directly manage and develop ICQA Leads and Associates.
Create a culture of accuracy, accountability, and proactive problem-solving.
Support root-cause analysis and CAPA implementation to address errors and control gaps.
Coach and develop associates to succeed in their current roles and advance to the next level.
Perform standard work audits and gap evaluations to support an equitable workplace and talent retention.