Area Manager - Health Center Operations, North/Central Maryland
About The Position
Planned Parenthood of Maryland (PPM) is seeking a dynamic, strategic Area Manager – Health Center Operations to oversee operational performance, leadership development, and service delivery across health centers in North/Central Maryland. This role is responsible for the performance, quality, and strategic execution of PPM health centers in Baltimore, Towson, Owings Mills, and Frederick. The Area Manager will directly supervise, coach, and mentor Health Center Managers, ensuring exceptional, patient-centered care and achievement of operational, financial, and access goals. The role operates with an 80% on-site and 20% remote cadence, involving regular visits to health centers across Maryland to observe clinic flow, support site leadership, and align operations with organizational policies, regulatory requirements, and strategic priorities.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field required.
- Minimum of five (5) years of progressive leadership experience in healthcare operations.
- Minimum of three (3) years directly supervising healthcare leaders or multi-site ambulatory/clinic operations.
- Deep understanding of ambulatory healthcare operations, financial/budget management, regulatory compliance (OSHA, Title X, Medicaid), and quality improvement processes.
- Proficiency with Microsoft Office Suite, EHR/EPM systems, and data analytics tools to evaluate clinical productivity and financial trends.
- Active CPR certification required upon hire.
- Exceptional relationship-building skills, strategic problem-solving abilities, and a deep, genuine alignment with Planned Parenthood’s mission and workplace values.
- Must possess a valid Maryland driver's license, reliable personal vehicle, and auto insurance in compliance with Maryland vehicle code requirements.
Nice To Haves
- Master’s degree strongly preferred.
Responsibilities
- Monitor patient access, provider productivity, visit volume, and operational workflows across health centers, partnering with Health Center Managers to eliminate barriers and optimize clinic flow.
- Directly hire, onboard, manage, and develop Health Center Managers. Conduct structured performance reviews, support succession planning, foster sharing and learning within the team, and nurture high team morale and accountability.
- Partner with senior leadership to monitor revenue, expenses, and budget variances. Review monthly financial reports and support revenue cycle performance, documentation integrity, and billing compliance.
- Ensure full health center compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards, in close partnership with clinical leadership.
- Promote a culture of patient-centered care across all locations, analyzing patient satisfaction data and guiding managers on effective service recovery processes.
- Support organizational growth and service expansion initiatives while representing PPM in community partnerships and professional healthcare forums.
Benefits
- Medical, Dental, and Vision insurance.
- Life, AD&D, and Short-Term/Long-Term Disability coverage.
- Generous Paid Time Off (PTO).
- 10 Paid Holidays.
- Employee Assistance Program (EAP).
- 401(k) Retirement Plan with Employer Match.
- Flexible Spending Account (FSA).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
