Area Manager, Fulfillment

GoBolt•Carlstadt, NJ

4d•Onsite

About The Position

We are on the lookout for an Area Manager to join our Fulfillment team at our facility in Carlstadt, New Jersey, who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in maintaining and reinforcing our commitment to a secure and healthy work environment.

Requirements

4+ years of experience in fulfillment operations
Bachelor's degree in business administration, logistics, supply chain management, or a related field
2+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team
2+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standards
Experience in B2C/B2B deliveries and fulfillment in a large facility
Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines
High degree of technological literacy (understanding multiple applications and systems related to business functions)
Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clients
Experience with inventory management systems and stock taking
Experience leading end-to-end performance management cycles
Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts
Proven leader in professional team development
Highly analytical with problem-solving aptitude
Strong decision-making ability
Excellent verbal and written communication skills
Punctual and reliable
Ability to lift up to 75 lbs
Ability to work evening hours, weekends, and holidays as needed
Authorized to work in The US for any employer

Nice To Haves

Advanced degree or certifications (e.g., MBA, PMP, Six Sigma) are a plus

Responsibilities

Training and coaching a team of warehouse associates, order pickers, packers, and receiving clerks to maintain high productivity and accuracy standards
Ensuring high levels of process adherence and order quality through floor audits, pick/pack accuracy reviews, and cycle count reconciliations
Monitoring and reporting key fulfillment KPIs to management, including units per hour, order accuracy rate, on-time shipment rate, and inventory shrinkage
Fostering a culture of workplace safety, ergonomic best practices, high service levels, and productivity across all warehouse zones
Participating in budget development and oversight for the fulfillment operation, including labor planning, packaging materials, and equipment costs
Maintaining best practices, sustainable operations, and performance standards aligned with fulfillment center benchmarks
Overseeing health and safety training and ensuring compliance with health and safety regulations specific to warehouse environments (forklift operation, racking safety, hazmat handling, etc.)
Leading team check-ins/huddles and communicating updates on company policies, SLA targets, and daily operational priorities
Coordinating, assigning, and reviewing the work of employees engaged in receiving, putaway, picking, packing, shipping, replenishment, and inventory management; coordinating workflow across fulfillment zones; scheduling labor by shift and volume forecast
Overseeing daily space and labor utilization across the fulfillment center, planning efficient slotting strategies and staffing levels based on order volume and SKU velocity
Delegating and participating in on-site responsibilities including receiving inbound freight, verifying purchase orders, directing putaway, and supporting packing and shipping operations
Solving complex problems in real-time — including order exceptions, inventory discrepancies, equipment downtime, and carrier pickups — while keeping cross-functional leadership informed of outcomes
Conducting interviews with prospective team members and making hiring decisions; onboarding and training workers in fulfillment procedures, safety protocols, WMS usage, and company policies
Leading team development and cultivating values of operational excellence, accuracy, and professionalism across all fulfillment functions
Requisitioning packaging supplies, materials handling equipment, and warehouse consumables
Ensuring proper operation of warehouse equipment and machinery — including conveyors, forklifts, pallet jacks, and scanners — and coordinating maintenance and repair work
May perform the same duties as workers supervised, including picking, packing, and receiving